Malteser Komturei Hotel / Restaurant, Bergisch Gladbach

It was a wonderful experience....

Liked: The location was very idyllic, the place had such a lovely vibe to it and we very much enjoyed the combination of the old building and modernized interior. - Great breakfast buffet, freshly brewed coffee for each table. Nice selection of foods. We did not miss a thing! Very yummy and highly recommendable.
Disliked: There was nothing really to dislike. - We just noticed that there are no rooms available on the ground floor/level - this may prove tricky for someone physically impaired.

Very enjoyable.

Liked: Excellent staff. Comfortable and tastefully decorated surroundings. Really good food.

Bad

Liked: I am pretty disappointed with the hospitality and organization. I informed the hotel through booking that I ll be arriving between 16-17 p.m. As I arrived at 16.30, the front door was closed, and there was a message with two mobile phone numbers to call in case you needed help. So I called both phones several times and nobody answered. I left for a coffee and came back an hour and a half later. Still, there was no one there, but this time, someone answered my call. Turns out the key was hanging behind the sign??? So besides not answering the phone and not calling back to check on the guest, the hotel couldn't even send a note to inform the guest about the key, so that he doesn't have to wait in front of the hotel. Amateurs! Never again.

Beautiful location and room, very...

Liked: Beautiful rural location but close to the town of Bergisch Gladbach, great price for a really gorgeous 2-level suite with great views. Nice hiking right there.
Disliked: Construction site on the road out front (Sept. 2024), we were there on a Saturday so it wasn't active, but it's probably loud during the week.