I cannot say enough good things about this hotel! Not only is it literally in the heart of everything New Orleans, but the people whom work there make it worth the money and stay!

Liked: The people whom worked there!
Disliked: None.

Exceptional

Good

Bad

Disliked: Don't bother booking with this property if you don't want to get scammed. I reached out several days before our reservation to reschedule the stay & they never got back to me. They charged the card for the full amount and refused to elaborate.

Thoroughly enjoyed the trip and...

Liked: Beautiful building and fantastic location
Disliked: Food options were limited and confusing messaging from the front desk staff

Superb

Exceptional

The hotel does not meet...

Liked: Room, bathroom and location is good.
Disliked: I chose the hotel because it had the best rating on booking.comI didn't care how much the hotel cost. I was simply expecting the best it could be.Unfortunately, the problem with the hotel is the staff. Doorman spent time on his cell phone instead of answering the door. Ordering ice for the room was a big problem. I waited 45 mins just for ice and had to remind myself several times. The minibar was missing bottles of champagne. They were unable to refill the minibar during my four day stay. The hotel does not meet the 5* standard. It's the hotel staff's fault.Otherwise the rooms, bathroom and location is good.

Exceptional

Exceptional