MainStay Suites Orlando Altamonte Springs

Exceptional

Shocking to the point of...

Liked: The front staff was AMAZING!!! I can't say enough how kind, sweet, and genuinely caring she was! This issue was 100% the building.
Disliked: . The ceiling in the bathroom collapsed around midnight, the kitchen sink was not attached, there were stains everywhere, the bathroom sink did not drain, the hallways smelled like we were walking into a weed dispensary, and the overall feel of the room was gross. We bought air freshener and Lysol wipes to clean it the best we could. If we didn't have a sick child and a sleeping spouse from driving since 4am, we would've left and tried to find something else. We were too tired to leave at midnight. We left promptly in the morning. Literally the most awful place I've ever set foot in.

I would like my refund...

Liked: A new cleaning crew,the management no great location but needs re systematized
Disliked: No hot waterBad customer serviceRoaches in bathroomWasn’t clean correctlyWaited on my room to get ready until 5:45pmSmell in Corridor

Very poor

Liked: ..............................................
Disliked: Bugs, smell, no lenins for the sofa bed, shower falling apart.

Pleasant

A little ghetto, but a...

Liked: The pool and bar area was super chill. Friendly and accommodating staff. Right near the i4 exit, lots to do and eat near by.
Disliked: The hot water pressure is TERRIBLE!There was no phone in the room, no sheets or blanket for the pull out and long brown hairs in my bathroom towels. The front desk did give us bedding but only had pool towels left

Unfortunately not very nice

Disliked: Hallways was smoked filled, shower broken could not shower dirty

DO NOT STAY HERE This...

Liked: The location was good but there are no other positives about this place.
Disliked: This is a nonsmoking building but people stand in the doorway and smoke. The entire building reeks of cigarettes and smells sour. Dog poop is everywhere in the parking lot and the elevator is sketchy. Didn’t want to risk getting stuck so I took the stairs during my stay. I arrived on Thursday night and my room had fleas and roaches in it and the tub and sink were backed up. I told the front desk and they said that Maintenance would come on Monday, which the day I checked out. Cleaning service is once a week and the towels in my room had stains on them. The stench in the building is so bad that someone had a febreeze car clip in the A/C unit on the first floor. The gym smelled even worse. Do not compromise on your hotel, go somewhere else.

Different than advertised

Liked: Location
Disliked: Smoking in the entrance way to the building. No dog signs were posted on the 1st and 2nd floor, but all I saw were dogs. No breakfast is offered, but it's advertised on the website. Clean up needs for the grounds, to much dogs poop everywhere.