MainStay Suites Orange County John Wayne Airport Guest Reviews
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2.5 miles from Santa Ana centre |
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Natasha Sat, 9 November 2024
Disappointing
Liked: Nothing
Disliked: My key cards never worked, my do not disturb sign would always go missing, it smelled stale, dirt everywhere, and the last morning there were bugs all over the wall before going into the bathroom and I look up and there was mold over the vent they were coming out of. We left immediately. They told me my $200 deposit was released when in fact it posted to my credit card.
Catherine Fri, 8 November 2024
This is a motel. Do...
Liked: close to other hotelslarge, spacious roomfull size refrigerator
Disliked: steps to my room were broken and dangerousNo housekeeping -- nobody came to clean my room for the entire 4 day stay. this seemed more like a motel than a hotel and the photos also lead one to think they are booking a hotel stay.concrete near the elevator was blocked off and a pile of rubblesmall store was nearly empty of products (no water available at all)pool area was covered in ants and many of us brought them home with us.
Paula Fri, 8 November 2024
An overnight stay to be...
Liked: The grounds were nice and well maintained. The breakfast was very good!
Pamela Thu, 7 November 2024
Exceptional
Liked: It was a nice room with comfortable beds. Good breakfast.
Disliked: Our room key stopped working the last two days we were there. Had to go to front desk. Easy fix , but inconvenient.
Rosanne Thu, 7 November 2024
Exceptional
Joanna Tue, 5 November 2024
It was good. Would stay...
Liked: I think the breakfast was decent, not many options. I like that it’s quick and made to order. The room was clean, but it was difficult to get extra toiletries through room service. I couldn’t get a hold of anyone when I called.
Disliked: Room service could be better. My room key didn’t work most of the time and had to go to the front to get it fixed.
Minh Mon, 4 November 2024
Very good
Veysel Sat, 2 November 2024
Bad
Liked: Nothing
Disliked: They have not paid me back deposit
Michael Fri, 1 November 2024
Very relaxing was a quiet...
Liked: Staff made your order to your preferences
Tarek Wed, 30 October 2024
Good
Liked: We arrived late at night and the person standing at reception promptly opened the door for us, provided us with our keys, and guided us to our room.The atmosphere of the hotel is very nice, it almost feels like you're living in a tight-knit community with the added element of greenery making it a peaceful environment.Our AC worked very well, although at times we needed to adjust it because we were getting too cold.If you want to go to Los Angeles one day, San Diego another, Palm Springs after that, or down to the beaches, this location is perfect for you as it is pretty much right in the middle of everything.
Disliked: Unfortunately, the room smelled musty, likely from humidity and poor circulation.Also, there is an ant problem but the staff quickly resolved it with a spray that eliminated their presence from the room.Based on other reviews, I thought I would be fine with the same breakfast every single morning but it turns out, I was wrong about my personal beliefs and preferences. If you're fine with the same breakfast every single day, then this hotel is perfect for you.