MainStay Suites Omaha Old Mill, Omaha

Disappointing

Not the best.

Liked: The bed was comfortable. The room was spacious with a little kitchen and large desk work area.
Disliked: The staff were rude. Carpet in our room was damp and sticky. The buildings fire alarm goes off for no reason?No restaraunts or stores nearby.

Pleasant

Comfortable

Liked: Doesn't serve breakfast location was excellent
Disliked: No shampoo not enough rowels

Poor

Liked: The temperature was comfortable in the room
Disliked: The front desk staff were cussing and giggling at each other. There were bugs in the bathroom. Both vending machines were broken.

It was horrible!!!

Liked: Didn’t have breakfast and the stay was horrible!!! Our room was right next to the door which we heard all night long and our bed was horrible and squeaked a lot!! No comfort in the pillows and top it off walls were very thin could hear everything around us!!!

Served a purpose, would not...

Liked: The price was good. There was also a couple pretty good staff members that were willing to assist. Both vending machines worked so that was positive. Overall the room served the purpose of a bed for a night.
Disliked: I misread the amenities and thought there was breakfast, which there was not, which is my fault. The hotel is not close to any convenience stores and was in a weird spot off the interstate. Bed wasn’t great, shower head was poor, had someone try to enter on check-out day and was able to get the deadbolt unlocked, but not the latch. Overall safety was questionable. Walls and floors are thin.

Hotel needs to get with...

Liked: Room was clean. Fridge was nice outside kept up very well.
Disliked: It’s no longer Covid! This property needs to up its standards. No breakfast offered anymore? Limited hair dryers to go around. Some staff overheard badmouthing other staff and saying if we wanted better amenities we should have stayed at a better hotel? Paying a premium price for sub par service and amenities?