Great room at a great price. The room was great all together. The beds were very comfortable. Loved that there was a full kitchen. Anytime I stay anywhere there's always take home food and nowhere to keep it cold, so I loved that there was a fridge. The bathroom wasn't a bad size. I loved that I could bring my pet as well. And the staff was very friendly, nice, and helpful. I would definitely recommend this hotel to others.

Liked: Beds were extremely comfortable.
Disliked: Shampoo and soap.

Get rid of smoking inside...

Liked: Booking was easy
Disliked: Room was not clean, I would give it a 5 out of 10. For the smoking rooms they should add air purifiers, I had to go out and buy my own.

Very upsetting and disappointing

Disliked: I definitely booked a NON SMOKING Room with booking.com and upon arrival in the evening the front desk clerk was not receptive. She was rude. Checked us in and we proceeded to the room. It was clearly a smoking room. When back to speak to her (Chantal). She was not pleasant and proceeded to tell us that the hotel was sold out and that she couldn't help us. She said that she could get in contact with a manager, but our refund wouldn't be for 5 to 7 days. We sat in the lobby and tried to find another hotel room within the area and all of them were sold out we had been on the road travelling for 10 1/2 hours and we just wanted to lay down our heads and sleep for the night to finish our journey. We ended up having to sleep in that room and it was literally disgusting even getting out of the shower and using the towels, they smell of smoke all our clothes that we had brought into the hotel stunk. I had to bring them all the next day and wash them all at a laundromat. I am thoroughly disgusted She blamed booking.com and that there wasn't anything that she could do. Very unhappy and disappointed.

Superb

A couple mishaps but overall...

Liked: The coffee at breakfast was good and the biscuits were pretty good to. I meant to ask that the Mainstay offer fruit!
Disliked: That there was no fruit.

Very good

Not worth it

Liked: Someone clean
Disliked: The air conditioner it was either too hot or too cold, no hot water in the shower, bed was hard

Exceptional

Passable

Liked: The location was great.
Disliked: When we checked in, the front desk person had the personality of tree. It always amazes me that when you're checking in after a day on the road, you don't get so much as a welcome greeting from the front desk staff. Then after a stay we receive a message about how valuable a customer we are( I don't think so).There are a lot of choices for places to stay. This location will not be chosen again.The bathroom shower enclosure has mildew stains and you could see where there has/had been a water leak in the ceiling. The bathroom sink did not drain properly-when I mentioned it to the front desk I barely got any response at all.

Exceptional