Exceptional

Liked: Very clean. The bed was super comfortable. Very friendly and helpful staff. Will definitely stay again.

I like staying at this...

Liked: Free breakfast is nice and the pool area is also nice.
Disliked: For late checkout, they only gave me until 11:30am, I usually get more time. I remember when all the hotels had 12pm checkout time instead of 11am.

Great customer service from when...

Liked: Close to so many things!
Disliked: Water pressure in the shower and the size of the shower.

Exceptional

Exceptional

Good

Good

Very good

Disgusting Stay

Liked: The staff at front desk understood our complaints
Disliked: The room had a Terrible smell the moment we opened the door. We opened the window, but it was too cold. We arrived late and just wanted to go to bed. The next morning we opened our curtains to reveal a view of the roof of another part of the building...nothing but ugly walls and concrete. The room Never should have been used for guests...only for storage. When we arrived home our clothes still smelled. We want a discount at the very least, but the manager refuses to respond to our many voicemails which is So unprofessional. Apparently he's never there or his staff is told to tell people he isn't. We would like him to spend just One night in that room. We will be posting this to save others from having the same disgusting experience. Shame on Mainstay.