MainStay Suites Denver, Denver

Bad

Liked: Staff
Disliked: The sheets smelled like urine

Very good

wasn't pleasure for the roaches...

Liked: breakfast it was good and the location too
Disliked: I saw lots of roaches everywhere in my room

Good

Great

Liked: Very clean and staff was very knowledgeable and explained every we’ll
Disliked: How clean and nice also the breakfast great

Exceptional

Liked: Best budget hotel. Room is very big Beds are super comfortable. Small kitchen very useful. Air conditioner is quiet.
Disliked: There is an antique telephone on the table. No one is going to use it. Better be discarded.

Superb

Liked: That they have breakfast
Disliked: All was well

Frustrating and not very pleasant.

Liked: The location and the staff
Disliked: 1. The desk had no outlets or USB plugs2. There was only one useable outlet near the bed. The others were occupied.3. The couch was too big, so the table next to it had to be at an angle. The TV and its table were angles.4. The bath dirty residue on the outside seams of the tub .

Worst hotel I've stayed in...

Liked: The overall experience at this hotel was disappointing. The staff demonstrated poor customer service, lacking professionalism and empathy. The surrounding area was concerning, with numerous homeless individuals and migrants loitering nearby, including some washing windows next to the property.Additionally, there was a disruptive incident at 2 a.m. when someone pulled the fire alarm, causing alarms to go off for an extended period. When I inquired about any accommodation for the inconvenience and loss of sleep, I was met with a condescending response and told that since the fire department had responded, the issue was not the hotel's responsibility.The parking situation was also concerning. The lot is open and located in a questionable area, with numerous signs warning guests that the hotel is not responsible for theft. I would advise not leaving valuables in your vehicle if you choose to stay here.Overall, I cannot recommend this property based on my experience.
Disliked: The room had an unpleasant odor, making it difficult to feel comfortable during my stay. The gym facilities were extremely limited, consisting only of a treadmill and a set of dumbbells, which was disappointing. Some staff members, particularly an elderly white gentleman were notably rude and condescending.