MainStay Suites Chattanooga Hamilton Place, Chattanooga

AWFUL!

Liked: The location and THAT IS IT!
Disliked: 1. The hallways smell AWFUL! 2. The walls are paper thin.3. The toilets do NOT work, and we had to plunge our own toilet EVERY SINGLE DAY MULTIPLE TIMES!!!4. They have roaches, and we have video proof!5. The beds are HARD as a rock!6. We were only there 5 nights, and they only came in our room and gave us towels on Saturday.. we left Sunday morning.7. I had to walk to the front desk and ask for new towels, rags, and linen 2 days of the stay.8. The housekeeper for the 2nd floor was very RUDE and had an attitude the whole time! 9. I’d never again in my life stay there or recommend it to anyone. 10. Front desk NEVER answered the phone because they were too busy sitting in the lobby with their boyfriends / husbands or whatever they are. 11. Also, on booking it doesn’t say “extended stay”, but now on the hotel it does so that is there excuse for being lazy and not cleaning or restocking rooms!!

Overall a good experience, would...

Liked: Convenient location to our destination, staff was friendly & helpful.
Disliked: Being across from the laundry room & an exterior door. Was busy & loud.

Exceptional

Poor

Superb

Good

We definitely would stay again.

Liked: Check in was accommodating as we got there a little before time and they let us have a room early as 1 was ready. The gentleman at the desk and the rest of the staff we encountered were very nice. The room was clean & there was minimal traffic noise from the expressway; nothing our fan didn’t white noise out. Their breakfast looked great and they had a variety of items to choose from but we did not eat down there. There was sufficient parking and the halls didn’t smell dirty or musty.
Disliked: We had a constant stream of water coming out of the bathroom faucet that we told management about 3x. They didn’t fix it before we left (weekend) which didn’t impact us but is just a waste of money, that we end up paying for eventually.The back door entryway and stairwell could use a fix up paint job and new bench but again, nothing major.The kitchen could have used a few more items. We had one fork, no measuring cups or spoons, pans that were a little sketchy as the covering was peeling and I wouldn’t want that in my food. There was no rag or towel for the dishes but all in all, we made use of what we had.