Beside the car accident, everything...

Liked: The hotel itself is very beautiful, we had room called waterfront sauna and it was perfect. Very comfortable, beds also. Housekeeping service was nice, they cleaned our room perfectly. I work also in a hotel, so I notice small things and I can appreciate their work. Breakfast was also nice, food in restaurant tastes very good. The staff/receptionist was very helpful and pleasant.
Disliked: We just had one problem. Some of the staff park your car when you arrive at the hotel by car, everything was fine, but the next day when we went to check on our car, one of the members was sitting in our car which was already parked. When my boyfriend went to talk to him, the staff member asked him if it was our car, to which we replied yes, he replied that he wanted to take it to other guests. He took a wrong car i guess?(He had a few keys in his hand, but he didn't have ours, so we asked him how he got into the car and he said it was unlocked, which means the person who parked it for us left it unlocked in a place where anyone could walk by. You never know when a person who is capable of stealing something will walk by. When we asked a young lady at the reception, she said that the man was "checking the cars" which didn't make sense with what he told us. That made us very angry, but as I already mentioned, some people at the reception were very helpful and resolved the situation with the manager and we were refunded the parking fee. I want to thank them for this. I understand that it only takes a moment of inattention for someone to make a mistake, but with this kind of responsibility this person has, it shouldn't happen. Fortunately, nothing worse happened. We also mentioned on the reception to not use the electric handbrake, because its not working so well, they used it anyways.

Overpriced and not really a...

Liked: It’s not ok for a 5 star hotel, I would rate it as an sub average 4* with bigger rooms.Poor quality soundproofing, you can hear all the cars and bikes n the 6th floor.Breakfast quality really poor, lack of bread diversity, bad quality pastries, oily bacon, overcooked eggs, bad coffee, no decaf option.Some of the services are shared with the double tree 4* hotel so why pay a lot more here!!!!Pool was closed, one of the steaming rooms was closed, spa area wasn’t so clean, restaurant was closed, on the bar you can eat some burgers and pasta, again is this an 5* hotel??? Why no one inspecting anymore hotels, downgrade it to 4* and reduce price by 40% and I don’t complain

Very good

Disliked: swimming pool and 1 sauna was closed

Not worth the price

Liked: Location was ok. You’re going to walk about 10km a day
Disliked: Pool closed. Sauna closed. Gym……what gym, complete joke. Power outage for an hour. The restaurant operating hours and based on the mood of the staff it would seem This hotel is a disgrace

Superb

Exceptional

Amazing stay!

Liked: Our room wasn’t ready by 7pm, which we didn’t mind that much. However, we received complimentary drink at the bar and breakfast for our stay which we really appreciated. The staff was welcoming and very kind. We booked room with spa and it was absolutely amazing! We will stay here again for sure.

Pleasant

Liked: Quite a nice room.
Disliked: Bit dated in area, needed a separate card to use the lifts (which obviously you forget about). Charged t euros for a small fwater in the rooms. Corridors smelt harshly of bleach/cleaning products. Very small gym with old equipment. Jacuzzi in the room was broken.

Very good

Liked: Front desk was very friendly. Loved the room with bubble bath and sauna, and amazing views.
Disliked: Only thing we didn’t like so much is that when we wanted to order room service, I was on hold for a very long time and when I finally got someone on the phone we got told there was a whole different menu than what we found in the room. Food was good though, price was good and the lady serving was also nice.