Bad

Exceptional

Liked: I found the staff very friendly and helpful! Especially Patrick! Rooftop and courtyard were really good areas to chill in too!
Disliked: Needs AC

Disappointing

dirty , terrible costumer service

Liked: the location was very central
Disliked: night porter would not answer the phone when we arrived called several times. finally we got access and found a member of staff call Patrick who complained that he wasn’t on shift. It was only 9pm, we had a minor issue with the fan in the room. I rang for assistance and could hear the phone ringing again nobody answered. I left a voice note and nobody responded eventually we resolved the issue ourselves. when leaving we asked about the easiest way to get to the airport and once again the staff had no information. I understand it is a hostel but basic costumer service was lacking. I strongly suggest retraining your cleaning staff as nothing was clean.

Good

Passable

Fun, comfortable and great location

Liked: The rooftop and courtyard, so nice to be able to sit outside and of course the staff! A good location to get to the CBD or beaches.

Exceptional

Liked: Awesome place awesome people
Disliked: Nothing

Exceptional

Liked: Perfect location, close to the train station and local amenities. All the staff were lovely and very helpful I would definitely stay here again.
Disliked: Nothing