Value room but need to...

Liked: Good valueCharacterful shakespearean propertyGreat breakfast at extra costWater very hot and a bathCoffee facilitiesComfy bed
Disliked: Parking chargesHeating turns off after 11pm not back on till morning. Windows are drafty. Could do with insulating tape to seal as probably a listed building. Was cold at wintertime. Corridors cold too.Toilet takes a long while to reflush!Reception staff also a bit chillyRestaurant staff very nice

Relaxing

Liked: Clean and a bit of character.Nice pool and spa.
Disliked: Nothing

Perfect place to walk into...

Liked: It’s convenient to the town centre and the RSC
Disliked: It had restaurant and pool facilities if needed

Superb

Liked: The pool (although locker system was a little confusing), the room, the ambience of the hotel as a whole.
Disliked: Locker system.

Superb

Quiet and peaceful

Liked: Location
Disliked: Bar

Exceptional

Bad

Liked: Staff were friendly
Disliked: We got assaulted in your hall way by two drunken guests, with a result we had to call the police to your hotel,

Room charges

Liked: The location and parking were excellent
Disliked: We ordered Eggs Royal for breakfast, a £5 surcharge ( which is fine). We could not charge it tool the room because 'the new receptionist' had not 'done it properly', so could we pay now. We had not taken credit cards etc to breakfast, not expecting to need them. We informed 2 different members of staff that we would return to our room, get the payment and put our coats on as we were going out. We would pay the bill on our way out. We returned to the room but within 8 minutes of leaving the dining room we received a phone call telling us we had not paid and to go to reception and pay it! We were really not happy about this call and tha assumption of our dishonesty. We stopped at reception on our way out to setttle our bill, still a bit mystified as to why it could not just be added to our room, but we will do our best to fit the hotel's poor administrative process. On arrival in reception the receptionist first claimed to know nothing about it, then said dhe did not know how to take the £5 payment for breakfast. Finally, she decided not to detain us longer but ' leave it with me and I'll get the manager to sort it out, when she comes on duty' and hour later. We returned to the hotel 5 hours later and decided to ask if it had been resolved, did they want us to pay then? We spoke to a bemused manager, who needed to consult the original receptionist before announcing ' oh, its fine it's sorted'. When we checked out the following day, it was outstanding on our account and we paid. The issue was not the paying we expected that. But the attitude of all the staff involved.