LUMA Hotel San Francisco - #1 Hottest New Hotel in the US 2023 Guest Reviews
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Write a review
Diana Fri, 31 January 2025
Loved it!
Liked: Friendly, manager is on top of everything.Clean and great location
Disliked: Clean, room comfortable, great location,
Blaga Mon, 27 January 2025
Recommended for people without c
Liked: Friendly staff, clean
Disliked: Valet service
Enkhtuvshin Sun, 26 January 2025
Excellent
Liked: Nice and clean
Disliked: Location as we watch NBA games at the Chase
Gina Tue, 21 January 2025
Exceptional
Tyson Thu, 16 January 2025
Superb
Ed Tue, 14 January 2025
Very good
Ankeet Mon, 13 January 2025
Very good
Liked: The rooms were great, very clean and so was the location. When I had an issue with my room (the bell & strobe light went on automatically at 830am in the morning), the manager was very quick to reach out to me to find a fix by changing my room to another suite. He seemed deeply apologetic and hands-on about such issues and said they would investigate the same asap. But overall the rooms were high quality, well designed & very new. The front desk was smart, very warm & checked me in very fast.
Disliked: I think the hotel has some issues with the electronics in the building cause I had two instances where things happened without anyone's intervention meaning some software bug. (1) my bell rang and the strobe light went on and there was no one outside my room (2) another morning the sheer curtains started moving automatically Since the hotel is fully digital, I think some software bug or issue needs to be investigated and fixed.
Douglas Thu, 9 January 2025
Over all the stay was...
Liked: The location and the service was excellent. Staff were wonderful and the top of the bar was so much fun
Disliked: I received a clean but soiled towel in our bathroom that really should have been thrown away. It really grossed me out. I threw it on the floor. Disgusting.
Sarina Tue, 7 January 2025
Superb
Grant Mon, 6 January 2025
Exceptional