Louisa Lodge & Purbeck House Hotel Guest Reviews
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Write a review
Annette Tue, 19 November 2024
Very good
Steven Mon, 18 November 2024
Only a 2 night stay...
Liked: Location was excellent,first time in the Lodge but found it very cosy
John Sat, 16 November 2024
Enjoyable and would not hesitate...
Liked: Location perfect for easy access to cafes, pubs, transport
Disliked: Struggled using the shower in our room despite help from our cleaner. My partner, who is unfortunately partially disabled and requires a walking aid had problems with the stairs although the night manager was really helpful on the last two nights carrying the aid upstairs for us. Perhaps a ground floor room might have been offered, if available?
Anthony Wed, 13 November 2024
Good
Liked: Convenient location
Chris Wed, 13 November 2024
Nice quiet location - clean...
Liked: I stayed in room 27. Clean and tidy - all worked.
Disliked: No issues.
Ewan Tue, 12 November 2024
Exceptional
Snieguole Mon, 11 November 2024
Exceptional
Micky Thu, 7 November 2024
Exceptional
Liked: Staff, accommodation, area, everything
Disliked: N/A
Susan Fri, 1 November 2024
Quiet, clean and friendly
Liked: Excellent location, friendly staff, clean and comfortable room
Disliked: N/a
Mak Mon, 28 October 2024
Disappointed
Liked: The rooms were clean and the grounds are beautiful!
Disliked: The staff are not professional.Asked reception for somewhere to recommend for food. Receptionist did not have a clue to recommend anywhere. Did not even know what time anywhere is open. Completely useless and very intimidating. Only one staff managing bar and reception. Really poor! If you are advertising as a hotel and are charging hotel prices the least you could do is have at least two people working on a Saturday so customers do not treat it as a self service!The staff also did not have uniform and no name badges not that it matters as the hotel only had one staff member working. No help was offered for my bags and no real information was given on how far i had to walk with all my bags! Again the staff lacked simple customer service and hospitality. Real let down for such a beautiful hotel. The hotel has a lot of potential just sadly no love is given to it and you can see that from the staffs behaviour