Exceptional

Average at an outrageous price

Liked: Location and lobby. Staff were very friendly
Disliked: Dated and very basic rooms and way overpriced

Very good

Pleasant

Wouldn’t suggest to my friends...

Liked: Prime location was the best thing of all here. Only this brings the clients to this hotel. I have stayed in Marriott, Hyatt in US and they are much better with services The lobby cafe is open to general public and it’s never no place to sit .. they should stop this and first give access to guests who have rooms with them.
Disliked: A big queue outside the elevator, queue sometimes goes onto the main entrance When there are 6 or more elevators then why only 3 work? There are 39 floors to take care off?!After paying a good amount for the hotel, everything is extra- water for room, no tea or coffee.Hotel generates its income with making a wholesale business not intrested in client.I got wrong room key on reception and while trying to open, some man came out started yelling !! Seriously?Concierge staff was good, the entrance staff and at the baggage also were okStaff at reception, didn’t even bother to give a WiFi access.. on request yes was received then.

Excellent place to see the...

Liked: Beautiful setting! Exudes old world elegance without being stuffy.
Disliked: Ate at Villard for breakfast. Please don’t serve burnt bacon - it takes away from the experience that the hotel is fostering for the customers.

Exceptional

Good

Liked: The majority of the staff was great. A wonderful location and very comfortable accommodations.
Disliked: We asked the door man Dorgio to get a cab for our daughter to go to the airport. We noticed a cab driver passed him some money to jump the que. The cab driver did not turn on the meter and then demanded $160 cash from our daughter at the airport. A bit of a fix in our eyes.

Bad