Lotte New York Palace

Very good

Good

Liked: Location
Disliked: Staff explaining to me that she is doing a big favour by giving the room at 11.30 am

Eric, rebecca, jimmy and all...

Liked: All staffs from this hotel were so kind and helpful. The hotel is so clean.

Disappointing. They overcharged me on...

Liked: N/a
Disliked: When I walked up to reception literally the first thing they said was the double bed you booked will be too small for you. So even though I booked a room for 4, 2 adults and 2 children (I specified the ages) the beds were too small. That arguably your fault too. Just to be clear I’m 166 lbs and very lean. No my sense is these beds are too small for everyone so both booking..com ams the hôtel have a good revenue spinner going on

Pleasant

Superb

Very old hotel. Not value...

This stay was still unforgettable...

Liked: The Studio Suite with the cathedral view was EXCEPTIONAL! Waking up to a breathtaking view of the towers of St. Patrick's Cathedral, Radio City Music Hall's iconic neon signage down the road, and the city skyline was a luxury we enjoyed every morning. And when our children went to bed, being able to watch our same view transform by night was a priceless perk we did not take for granted, and thus sat for a few minutes just staring out before we turned down.
Disliked: I think a perfect addition to make the room perfect... given the price of the room, the legacy and prestige attached to this hotel and the overall tier of the room... my wife and I both felt a Nespresso machine would be an easy investment for these rooms to completely offer that wonderful touch of being able to brew a shot of coffee while enjoying that view.Complimentary water was welcome, and the mini-bar was there, but complimentary Nespresso is already something most hotels already offer with their rooms. The Palace could benefit a great deal by following suit.

Would come and stay again...

Liked: The hotel was in a great location for us to get around in. The staff was friendly and helpful.
Disliked: We had drinks at the bar one night, and they were expensive, but other than that, we had no issues.