Nice location, great views, nice...

Liked: Lounge looks nice, great views.
Disliked: Receptionist was not particular friendly or helpful.We were in a handicap room ( although not requested) with no bathroom door . Quite an experience to hear or smell „ bathroom business“. Really not a great experience. When we pointed it out to the same receptionist it seemed she couldn‘t care less. The bar/ lounge staff had difficulties keeping the orders straight and missed half of them.

Comfortable but not convenient if...

Liked: The decor was interesting. The beds very comfy. The room was quiet as requested.
Disliked: Price was high. The in house restaurant is expensive. The hotel is located in a food desert. Only one nearby deli was convenient for getting sandwiches and groceries.

Exceptional

We had a great stay,...

Liked: Its beautiful hotel, sophisticated and super clean.

Good hotel but disappointing customer...

Liked: Hotel itself is nice, clean and in a good location
Disliked: I booked this hotel via booking.com and I asked for the invoice at the reception when I was checking out. Receptionist told me I have to request it from booking.com since I booked my stay through them so I did and I’ve got the response that hotel is required to provide the invoice. This has been ongoing for almost a week and I’ve contacted several times both, the hotel and booking.com customer service. Given it was a business trip which I need to expense and this hotel is on the pricey side it’s very inconvenient for me and wouldn’t expect this poor level of customer service from either of the two companies. If I knew this would be the case I’d never booked this hotel as it’s not worth the hustle.

Superb

Great staff, weird location in...

Liked: View was great from the room.
Disliked: No mirror over the bathroom sink makes it difficult to get ready and lack of lighting.

We made a last-minute plan...

Liked: The property is exceptional. Rooms were clean and bedding was so comfortable. Every aspect of our stay was wonderful. The staff were very kind and helpful.
Disliked: Nothing.

Exceptional