Very good

Liked: Very nice
Disliked: Beds should be queens

Appreciate and pay attention to...

Liked: Location location location. Great onsite restaurant and bar.
Disliked: Room was dated. Molding was falling off the wall. It smelled musty. The staff was not knowledgeable about the local facilities or the onsite event taking place that night.

Exceptional

Time to Hit the Reset...

Liked: Proximity to the BUR airport.
Disliked: Heating system was broken and not fixed even after reporting the issue. There was no shower curtain which made the bathroom a slippery mess. Check-in was efficient and helpful but follow through with issues wasn’t at all. The hotel is a bit tired.

Nice hotel, may have better...

Liked: Location OK, hotel is comfortable
Disliked: The hotel should be cleaner, to the level of hotel

Comfortable and convenient.

Liked: Staff are great. Very clean. Nice gym. Close to airport and rental cars. Food was good.
Disliked: Some things are a bit dated. 1 charging port on the side of a cheap alarm clock. Pool was closed. Time replace a lot of the furniture.

Bad

Liked: Nothing. You were Unable to accommodate me but you still cheated /charged me.

Exceptional

Liked: We needed a room bc our power was out during the fires. Your staff were kind, courteous and patient. They were a bright spot in a trying time.
Disliked: That our power came back on! Not really!! Our stay was very nice and we appreciated every kindness.

Exceptional