Exceptional

Very good

Very pleasant stay, very pleasant...

Liked: I liked the SPA and the kindness of the staff everywhere
Disliked: In the last morning there was a noise coming from repair work on the floor where our room was located

It was an unpleasant stay...

Liked: The swimming pool is good and professional.
Disliked: The check-in service was not impressive, we didn’t feel welcomed. We didn’t get the room type we booked and there was no room left to switch (booked double queen but ended up getting one king bad). The hotel is old and rooms are small, especially bathroom. The power outlet was not working in the bathroom (so we couldn’t use the hair dryer). The toilet was making the sound while night which we couldn’t fall asleep until 4am. The alarm rang at 6am for both rooms we booked without setting up. The manager was not approachable after we expressed our feeling at check-out. It’s been 5 days since we checked out and we haven’t got to speak with the manager yet although we tried to call and email.

Gorgeous club facilities and hotel....

Liked: The Athletic Club itself is amazing. Gorgeous on each floor. Top of the line modern but with the old decor on the dining floors. Really beautiful. Location is good but limit. A bit sketchy out the front door. Rooftop, just lovely. The club spa: Dora the massage therapist- amazing. The staff was so very kind and so lovely. The Suite I was in was a very nice size and the decor was in a word old school funky. Horrid colours but I get it, in keeping with tradition. Views were great. Bed super comfortable. Overall a lovely place to be at Xmas.
Disliked: Truly a shame they have not renovated the rooms like the rest of the club. Bathrooms are so old and out dated. Really need renovating. Modern stall shower would be a nice start instead of tub to climb over. The room needs serious tender loving care ( paint chipped furniture, doors, walls, old windows, one of the windows would not even lock and shut, etc) All the reception staff was so very kind and so very helpful but lacked follow through; e.g., Room was not fully cleaned but twice and sheets not changed in 10 days despite repeated requests. QR code room service did not work requiring going to the bar to order and wait for it. Requested a luggage pick up to bring down to lobby- no one ever showed.

Exceptional

Exceptional

Good

Liked: The restaurant at the lower level had really good dinner. The room was clean. Not too loud considering the area it’s in.
Disliked: Bathroom could use some remodeling.

LA Sports Club for me!

Liked: The place is really quite nice. There was a movie filming there during my stay
Disliked: The only things can say is I wish it was slightly less expensive and the bathrooms need to be updated.