Exceptional

The most disgraceful and dishonest...

Liked: clean rooms. proximity to the airport.
Disliked: 1) we booked two rooms. 3 of us arrived - including a 92 years old handicapped person - but only one room was ready. after battling the front desk for 30 minutes I gave up and we all went to the only room provided. after dinner and sharing shower in the cramped space, we were finally able to speak with another receptionist and the second room was miraculously discovered on our reservation.2) we were double charged (once through booking, second time directly by the hotel3) on top of it, the hotel added a "third person surcharge" to the first room - they conveniently "forgot" to remove the additional person charge and charged the second room anyway.we are now disputing charges with the credit company.4) when asked to call a public taxi - handicapped person couldn't use a bus - the hotel asked additional 15 pounds on top of regular taxi price.I would NEVER stay there again. too much stress

Exceptional

Exceptional

Superb

Top class hotel.

Liked: Great breakfasts. Jasmita was incredible in helping me and always serving me by taking my plates to my table after dishing my food up. I am 73, and have a tremor which makes it difficult to serve myself. The staff were excellent and far exceeded our expectations !! Ishak remembered us from October, greeting us as soon as he saw us. He gave us exceptional service.
Disliked: Only one of our two lunches was great. We were only provided with two bath towels for the three of us, and it was too late to request another one our first night. We were promised a microwave oven for our room when I booked by phone, but I was later told this wasn’t possible, but Ishak took us to a lounge where we were able to heat our disabled son’s special food.

Very good

Exceptional

Exceptional