Very poor

Liked: Unclean and it need a painter and a garderner…

Disappointing

Treated like Royalty!

Liked: Location is excellent! Beautiful property, Our first trip to Miami, traveling alone with my 2 daughters to attend the Taylor Swift Concert. Finding a safe location was a priority. We felt very safe. Had a 12th floor with view of the pool. Quiet room, beds were so comfy. The entire staff was outstanding. Placed an order from Costco & Door Dash, it was immediately sent up. Anytime we needed anything they were at our door in mins. Needed a blouse cleaned, I dropped it off a the front desk , was gone for the day, when we got back my blouse was cleaned & hanging in the closet. The in house restaurant The Americana Kitchen was outstanding! We tried a little of everything! This place exceeded my expectations!! Thank you so much for treating us like royalty! ☺️
Disliked: Nothing!

POOR WILL NEVER GO BACK

Liked: REPORTED THE PHONE WAS NOT WORKING THE HOUSEKEEPER NEVER CAME TO CLEAN THE ROOM REPORTED IT TO MANAGER, TOILET DID NOT FLUSH THE BLOW DRYER DID NOT WORK. NO RESOLUTION TO OUR PROBLEMS
Disliked: NO RESOLUTION TO THE ISSUES

Superb

Exceptional

Wonderful hotel with wonderful staff

Liked: Love it!
Disliked: Everything

Excellent base to drive to...

Liked: Lovely clean and new
Disliked: Bit of confusion in which lifts to take ..but soon sorted!

Exceptional