Exceptional

Excellent Stay

Liked: The hotel and staff are excellent. Location is also good. Good at the on site restaurant was excellent,

Awesome property.

Liked: Good but over priced.
Disliked: The bikes did not operate properly. They did not download to the app.

Great place - highly recommendable

Liked: All top - great location, nice rooms, good breakfast and friendly service!
Disliked: -

The worst check in experience...

Liked: Large comfortable room
Disliked: I recently stayed at Loews in coral gables, and I must say the check-in process was one of the most disappointing aspects of my visit. Upon arrival, I was met by a staff member who seemed utterly disinterested in assisting me. Rather than the warm welcome I expected, I was greeted with a snooty demeanor that immediately set a negative tone for my stay.The staff member barely made eye contact as they processed my reservation, and their tone was curt, bordering on dismissive. Despite my polite inquiries about the amenities and local attractions, I was met with vague, uninterested responses. It felt as though I was an inconvenience rather than a valued guest. The aloofness was palpable, making the experience not only frustrating but also uncomfortable.Overall, the check-in experience at Loews left much to be desired. A warm and welcoming attitude from staff is essential in the hospitality industry, and unfortunately, this visit felt lacking in that fundamental aspect. I hope that management takes note of these interactions, as they have a significant impact on the overall guest experience.

Lovely hotel to stay in...

Liked: I really liked the hotel in general, it has a nice business ambiance and spacious rooms with comfortable beds. The area is very modern and is nice to walk around. There are a few grocery stores nearby and several coffee shops & restaurants. They also managed to let me check in early, which was great after taking a long flight.
Disliked: The location is a bit far from Brickell, downtown Miami, and Miami Beach, and traffic can delay your journey significantly. A few minor improvements like disposable slippers in the bedroom would have been appreciated. I also wanted to rent one of the bicycles outside the hotel but couldn't register on the app with a non-US number. Not the hotel's fault, but a note to resolve for future guests.

So good, we'll be back,

Liked: We loved everything about the hotel, in particular the exceptional service provided by all staff.
Disliked: The only small complaint was the constant 'trance' style music playing poolside.

Fantastic stay in a fabulous...

Liked: Fantastic hotel. Rooms were large and very nicely furnished. Staff was great. Very helpful at reception, dining, housekeeping and bellman. All with a smile on their face. Would totally stay at hotel again. I loved it.

Great location and value for...

Liked: Location, decor, room size, furnishings, how friendly and attentive the staff is. This will be my hotel for Miami trips from now on.
Disliked: The only thing I can think of to be improved is pillows. Way too tall. Should at least have a couple of options to relieve neck pain.