This hotel was great. After checking out and going to the Riverfest Festival, I realized I had forgotten one of the shirts I had purchased while visiting. I called the hotel and went back there. They went on a search to find my missing shirt. Thank you so much!

Liked: I really enjoyed the warm atmosphere.

Great location

Liked: Big hotel connected to convention center. The restaurant was convenient and good. Good downtown location. Clean room and common areas.

Great views, lovely helpful staff,...

Liked: Lovely staff, and impressive building. However, rooms need updating. The bathroom was particularly run down, with peeling paintwork. No gowns or slippers provided, despite advertising them in the booklet in the hotel room, and stupid paper cups for coffee that you can barely pick up when filled with a hot drink! It’s the little things…

Sub-optimal

Liked: Nothing stood out during this visit.
Disliked: After hours noise from other guests on our floor - until at least 2am.

Exceptional

I have a disability and...

Liked: Central location
Disliked: Was not allowed to use the stairs — they were locked — I have an anxiety disorder that prevents me from elevators — I was told I could not use the stairs to get to my room so I had to leave the work conference - which cost me the cost of the conference plus I was not able to obtain the continuing education units that I would have gotten at the conference— the front desk attendants were non caring and stood firm “NO Stairs”— as a result I called my husband to drive an hour and a half to return and pick me up — I did not stay and lost my conference money

Good

Good

Exceptional

We only stayed one night...

Liked: Clean, beautiful
Disliked: Nothing