Fabulous property

Liked: Staff are all extremely friendly and professional. Beds and rooms are very comfortable. Breakfast was excellent with plenty of choice. Had dinner one night and couldn't fault it. No problem getting taxis to city centre and there are 2 lovely restaurants within walking distance from the hotel.

Recommended stay for visiting Hagenbeck...

Liked: Excellent location for visiting Hagenbeck's Tierpark. Comfy rooms of a generous size. Clean and tidy. Very nice views across the local area from my floor. Direct bus to airport is five minutes away and the UBahn line to central Hamburg is similar.
Disliked: No invoice provided via email on check out, even though this was requested. Some confusion over billing, which was easily resolved. Although the location for the zoo is brilliant, it's a little far out of the city and travellers should be aware of that. However, the direct U2 line from the UBahn station to Hamburg Hbf is helpful, as is the bus to the airport.

Amazing!

Liked: The design of the hotel is just beautiful. As we are both animal-lovers, we felt right at home. It's just so lovely, such a thoughtful creation and so well cared for. We will definitely be back.
Disliked: The breakfast is very expensive! But that doesn't really matter, there are plenty of places nearby.The room was amazing, but it would be nice if the balcony doors could be pulled shut from outside. Again, a minor thing.It was very warm in the room, even though the weather wasn't great. I couldn't get the temperature down, but maybe I'm just not good at working the air-con!

The staff at the hotel...

Liked: Breakfast was very nice, very good choices of food and drink available for breakfast.The room was fine, the beds were reasonably comfortable and the bathroom facilities were good.
Disliked: Room was quite dark, paid extra for a balcony room which was suggested when we arrived but wasn't worth it. It looked out on to a busy road.

Exceptional

Good

Very good

Pleasant

Exceptional