Worst stay ever in a...

Liked: Nothing!!
Disliked: DO NOT BOOK THIS HOTEL!! IT IS NOT A 4 STAR!! We booked the more expensive front signiture room. Not very clean. No mini bar or fridge, no safe!! And this is supposed to be 4 star?? We booked through Booking.com so breakfast we extra. Before I had even looked at the menu, the waitress litrally shoved the bill under my nose saying, pay now. I explanined that I hadn't yet looked at the menu and that it maybe only my wife who was going to have breakfast. 3 mins later, she came over again and said the same. I asked her to leave us to look at the menu again stating I wasn't sure if I would have breafksat and she left. another 3 minutes later, the manager came over and again, put the bill in front of me and said I needed to pay now for breakfast. I explained that I wasn't going to have breakfast. Because of this, it put my wife off so we left. The hotel is just not great. We struggled to get into the SPA as it was always packed. This is supposed to be a 4 star hotel however, we weren't at any stage made to feel special. Also, when we arrived, the receptionist said we would have to pay for parking as we hadn't booked directly with the hotel. She said it in a condecending way. Not great as we had just arrived. My wife and I travel alot and stay in many 4 and 5 star hotels. This was BY FAR, the worst experience and we would certainly not recommend. There are many other hotels in the region. Avoid this one!!!

Disappointing

Liked: Location
Disliked: Too expensive Staff not professional

Good

Very good

Pleasant

Liked: Location
Disliked: Slow service

Exceptional

Exceptional

Great experience; lovely spa and...

Liked: Lovely hotel, in a great location with a short walk into town. Brilliant staff, especially Sam who made us feel welcome and at home. The spa was great, very clean and relaxing. The breakfast was delicious and cooked freshly.
Disliked: We had one of the Cosy King rooms that hadn’t been refurbished and was a bit run down and dated so would definitely recommend one of the newer rooms.

Exceptional

Liked: The luxury Spa