Lilium Hotel, Florence | ConcertHotels.com

Terrible checkin service

Liked: Overall the room and the actual apartment was good, for a family of 5 it was spacious enough for two nights, and the location was impecible.
Disliked: However, in terms of the checkin process it was terrible. The hotel runs in combination of 3 hotels, and the checkin for Lilium closes at 5:00pm. Since we arrived after this time, we were told to check in at another hotel, (the Annabelle Hotel). This arrangement was terrible, we were running up and down the street late at night with all our luggage trying to find the Annabelle Hotel to find that the door was locked, we tried contacting the number provided, nobody picked up after 5 calls. Furthermore, tried from our journey we were stranded on the street no way to get into the building, then thankfully someone came after an hour of waiting in the street. The man that helped us was very nice and kind, however terrible checkin process. Do not reccomend staying here if you are with a family.

Great location with super friendly...

Liked: Great place to stay.Super friendly staff and great breakfast. Location is perfect close to the train station and the city center.

Superb

Liked: Comfortable room and excellent breakfast!

We enjoyed our stay but...

Liked: The bed was comfy and locating in the center of the city
Disliked: There was a musty smell in the room

Exceptional

Bad and a disaster waiting...

Liked: Breakfast was good as was the cleanliness.
Disliked: No staff after five. Ongoing construction noise. Too many doors to pass through with security codes on 3 doors. We had to literally figure out how to leave the hotel to go out for dinner as one more door was added and no one was there to tell us how to unlock that particular new door. God forbid, if there is a fire, by the time you figure out how to leave through the doors, it would be too late. I will never go back due to the doors and no staff after five