Had a quick check in; very friendly staff; very clean; great view from room over lake and great complimentary breakfast. Absolutely will be staying there again in future visits!

Liked: Great breakfast and fast check in. Very friendly staff.

Exceptional

Superb

Exceptional

Good

Liked: CleanFriendly staff
Disliked: Beds were horrible/hard as a rockFood was fair

sales/ management

Liked: I would like to tell you about Dan in the breakfast area. Every single time we come up he makes our stay so rememberable. Like this time I went up to him and said I know that you couldn't possibly remember me, but I want to say Hello to you from our two little kids. our last stay Dan was so helpful, sweet, kind to our children. He joked around with them and made them feel important and special! The kids even said make sure if you see that man say Hello from us. He was helpful with helping the children talking with them as we filled our plates. He was very knowledgeable about tips on Duluth. I just want he is an absolute top notch employee you have! we will definitely being booking our next trip with this hotel because of how your employee made us so welcome! Thank you again a million times over!
Disliked: Not, necessary your fault but, part of the reason we stay here also is the closeness of the beach for the children. To walk around to get the lake glass and special rocks. The amount of homeless people that hang out at the picnic area was kind of Scary. Making comments to us while we walk by etc. Needless to say it made us feel uneasy. I (Travis wife that is writing this) was scared to use the bathrooms and walk around. unfortunately it's one of our favorite things to do. Maybe possibly you could report that they are making your customers uneasy. I know you can't force people not to hang out but, ask for money and make rude mean comments when you walk away is not necessary!

Very good

I don’t think we’ll be...

Liked: It is clean and well located.
Disliked: There are no towel racks in the bathroom and without housekeeping this is a problem.outlets are in short supply. We had an issue with parking as well - we had an issue with parking - we had a double room and two vehicles and we’re told that wasn’t allowed despite there being spaces available.

We paid $550 for approx....

Liked: Breakfast staff were helpful; food quality and temperature were very good; enjoyed being in Canal Park on the lake shore; bed and pillow were very comfortable;
Disliked: Called for early check-in and were told that our file had been noted for this, but upon arrival at 3:30 had to wait 45+ minutes for a room, resulting in us being late for our dinner reservation and late to the UMD hockey game for which we had paid $550 for tickets. Very disappointed and frustrating.

Very good