Good

Liked: Pool x spa
Disliked: Disabled room even though me x wife are not disabled. Broken shower .

Pleasant

Liked: The Grounds are beautiful. The upstairs spa services are very good.
Disliked: The downstairs spa / pool area is too small so is constantly packed / not relaxing. The hotel is also the hottest hotel on the planet. Feels like they have the heating on 50C all year round.The breakfast is tasty but queuing / portion system is ridiculous when you consider the price per night. There are also only two coffee machines which as you can imagine, also take quite a long time to service a full hotel.The price. The hotel rooms are very basic and feel very dated. For £200+ per night, there should be more. Given the services they provide, they have the market demand cornered which isnt great news for the customer.

Superb

Superb

Very good

Superb

Liked: The service and the people were amazing, well trained and always polite and looking to make our stay memorable. the experience they provided was first class. The grounds in which the hotel and spa is set is amazing.
Disliked: The spa area - pool etc is starting to look a little tired and needs some TLC. Don't get me wrong it is nice and well stocked but a lack of attention to detail means it is no longer feels NEW.

Exceptional

Liked: From start till we left felt welcome , helpful staff , great food and wide selection of drinks .Pool and spa was busy especially for a mid-week stay .
Disliked: Breakfast was slow on serving hot food , the lad needs help when busy nit he's fault.

Very good

Fantastic in most ways, disappointing...

Liked: Staff, meals and treatments were fantastic.Great location and interesting grounds and history.
Disliked: Previous guests obviously smoked in the room. This was not picked up by the staff until we requested a room change.The staff were then fantastic in sorting out the issue as well as they could given the circumstances.The surrounding grounds were tired looking and in need of some tlc.