Leonardo Royal Hotel Berlin Alexanderplatz, Berlin

Leonardo Royal Hotel Berlin Alexanderplatz Guest Reviews

Overall Average Score:

Excellent (4.3 out of 5)

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It was a great stay...

Liked: very well communicated, great value to the price
Disliked: missing towels, wobbly bed

Almost perfect, definitely recommend

Liked: The hotel is well located, just a few mins by tram from the central Alexanderplatz station. The room was really clean, the bed was comfortable and the smart TV was a great addition to our experience!
Disliked: The hotel gave us two keycards but activated access on just one of those two. Not knowing this, I was locked out of my room as I took the card that was not activated. Additionally, checkout time was 12 noon but their system disabled our keycard access about an hour earlier. On the day of our checkout, we went out in the morning and came back at 11:30 to be able to checkout in time, however, to our surprise, the keycard was disabled. I had to go down to the reception and wait in line to get it activated again to be able to collect our bags and vacate our room. This ordeal costed us a good 20-30 mins and we missed our connecting tram to reach a certain place on time. We ended up taking a cab to make it to our appointment on time.

Superb

Very good

Nice and comfortable hotel in...

Liked: Everything was just very comfortable and nice, room was clean and staff was friendly. We appreciated complimentary coffee, water in room
Disliked: Earplugs needed as our room overlooked main road and could hear some noise but it was okay.

Superb

Excellent value for money

Liked: Very nice hotel not far from Alexander platz (10 mins walking) and well connected with transportation.Gentle-enough staff, very good facility, clean and confortable rooms.
Disliked: All in all was good. Maybe just the queue at the lobby all the day long (not their fault, but maybe an additional desk would worth the effort), restaurant with a long waiting time (just 2 waiters on duty, not 100% recommended if you don't want to spend your nigth there) and the fact that all main attractions of the city are on the other side of Berlin. So not really "central", but valid anyway.