Clean.

Liked: Courteous staff.
Disliked: Evening meal was terrible - wife's was sent back cold. It came back to the table worse the second time. Hard to believe in a 4 star hotel - did not pay.

Lovely hotel & staff members,...

Liked: Hotel room was clean & comfortable. On arrival we were checked in by Joanne, who provided excellent customer service, she was polite, friendly & informative & happy to go that extra mile to ensure we were looked after. Hotel was perfect central location for shopping.

Little gem in beautiful Seville

Liked: Beautiful hotel, amazing decor and lovely rooftop pool and bar with lovely view. Great Central location within walking distance of everything.

Great choice for downtown Cardiff

Liked: Great location, comfortable bed, and good value for money. Breakfast is kind of usual/average hotel-type, I liked it but didn't feel it was worth 13 pounds, so only had it once. The dinner I had in the restaurant was excellent, however.
Disliked: I should have made use of the do not disturb signs, I guess, as staff would come to do my room relatively early (for me), sometimes before 10am (I think). Everyone was very polite, however.

Exceptional

Liked: Beds were so comfortable,receptionist,Joanna was so kind and very helpful. A lovely young lady.
Disliked: Bit cold in bathroom and we didnt know how to heat it! Probably cos we're old!!

Apart from the leaky shower...

Liked: I've stayed in Leonardo hotels before and always found them good value for money - very comfortable bed, clean, good size room and good breakfast.
Disliked: The shower in the bathroom worked fine but when I switched it off there appeared to be a small leakage dripping from the shower coil on to the shower floor. Also the shower door was one of those short fixed glass segments that didn't capture all the shower spray so some of the water ended up on the bathroom floor so had to use some of the towels to mop up it all up!

Superb

Liked: Location
Disliked: Heating control

Very enjoyable

Liked: Staff were very helpful and friendly
Disliked: Nothing

Room was lovely and staff...

Liked: Modern and cosy all at the same time. Location is fantastic.
Disliked: Nothing we had a fantastic stay.

great room, great service

Liked: almost everything
Disliked: we left our luggage with them until it was time to book in, when we came to retrieve it, it took over a hour to locate it