The front desk staff were very accommodating and helpful. We came from out of the country after working overnights for the night to see a concert and the staff let us get our room earlier than expected and were very friendly. The room was small but perfect and I loved the look of the hotel and the old school feel.

Liked: The customer service and look of the hotel.
Disliked: Nothing.

We absolutely loved it overall. Staff was super friendly and extremely helpful. We will definitely stay again!

Liked: Reminded me of American Horror Story Hotel Cortez - I loved how original it was. Impresssed with the ceiling height. How thick and heavy the bathroom door was and actually used a real key!
Disliked: Scalding hot shower - no cold water what so ever.

Liked: We had a very enjoyable stay. Everyone is so friendly and helpful at this hotel.
Disliked: None really.

Superb

We had a good time,...

Liked: It was located at a nice spot
Disliked: Nothing I liked it all

Exceptional

Liked: Good price and location.

Superb

Disappointing

Disliked: Cigarette smell, noisy heating.

Good

Superb

Liked: It was beautiful

Very good

Liked: The hotel was close to some nice neighborhood restaurants and a short Uber to KeyBank Center. There is no longer a restaurant in this hotel so they should update this info on their description. Older hotel with year round residents. Rooms were clean, but plumbing and heat are old and quirky.
Disliked: A little too much in need of updates. Reminded me of my college dorm and not a hotel.

Pleasant

Liked: Front desk staff was excellent, room was clean, good TV channel select, free parking
Disliked: No hot water