Good

Cosy lovely place ran by...

Liked: It's such a cosy and lovely place ran by loving, caring and friendly people! GreatShower and warm room with afternoon sun and double glazed window. Gave us a kettle and mugs when we asked. I had the best Gluten free rolls specially prepared for me every morning. Nothing was too much trouble to ask - truly a gem...quiet and central in the lovely medieval town. We had two rooms of the whole floor which was very considered arrangement.
Disliked: If I had to pick something the bathroom was on the small side for the two of us, but not a big issue at all.

Very good

Exceptional

Exceptional

Wonderful stay at the heart...

Liked: Beautiful / nicely located
Disliked: Nothing

Good

Liked: Excellent breakfast. Comfortable bed and pillows. Lovely setting with courtyard. Chic restaurant on site. The stay was enhanced by three very kind staff members: Caroline, who saw who saw my distress at having a room on the third floor on an extremely noisy street and with extreme heat and no air conditionung. She changed it to a quiet room on a low floor. Elena in the restaurant t was welcoming. One of the housekeepers gave me extra pillows and she was smiling and cheerful.
Disliked: When I arrived for a three night stay in a peaceful village and saw I was given a room on the third floor off the main road in extreme heat I thought I would pass out. I had been traveling for two days. The owner explained that the building can't be air conditioned. I was given a room.that was quiet after, but the staff and guests smoked constantly. The room was 8 square feet at the most. I very respectfully asked that the staff smoke elsewhere and was spoken to so rudely by the woman who had also served breakfast, telling me basically that I was in.a hotel, a space used by many people and if I didnt like it I should leave. THIS same woman came to my room at checkout time, five minutes after 11 AM to inform me that the hotel was full andd I needed to leave immediately. She was LYING, as the hotel showed availability both on booking.com and it's own website. I was shaking when. I left. I asked to see the owner. I told her how this woman had ruined my stay which had begun so badly in the first place. It was like she was intentionally nasty to make herself feel good. The owner didn't really seem like she cared. It's like you have a beautiful building but no real soul. My stay was ruined.

A beautiful stay, friendly staff...

Liked: A really lovely hotel, nothing was too much trouble, would definitely stay there again
Disliked: Nothing

Exceptional