Exceptional

Very good

Exceptional

Excellent.

Liked: The property was clean, modern, staff was friendly and felt safe.

Nice hotel but I wouldn’t...

Liked: Great location. Very modern and clean. Staff were great
Disliked: Tiny room - group of 3 friends travelling together and no room at all for luggage. 2 out of the 3 days housekeeping came to service the room after 5pm when we were trying to get ready for dinner.No privacy with the shower - no door so it was a little difficult when staying with friends.

Very good

Superb

Absolutely not worth the price.

Liked: The location of the hotel is very convenient and the room was clean.
Disliked: The overall stay was very bad. The information on your website is not correct. We booked room with breakfast, however- the breakfast was included up to value of 21$ per person, which did not cover breakfast for two person when the restaurant added additional tax and gratuity. Hence we ended up paying extra each morning for breakfast. Additionally we were charged 35$ for each day - destination tax. Once again, your booking was misleading as the final price your booking system showed was not final. We were assigned different room we booked. There was no safe or coffee maker as stated in room amenities. We ended up changing the room that has safe. However, coffee maker you have to ask additionally. We asked staff to get the coffee maker multiple times. Once it's been delivered, there were no cups or any other glasses provided to make coffee/tea. The water pressure in the shower was very low. We had to use bathtub to be able to wash hair - unacceptable. The wifi in the room worked only on one device. We stayed in the hotel for 6 days, but our room was cleaned only first two days. When we asked to get our room cleaned, they would not send anyone.The staff at the reception and restaurant is not trained properly to be working at hospitality.

Disappointing. Had so much potential.

Liked: Most staff were nice however all failed to fulfil promises. For eg i extended my stay and expected a full refresh for my room but this did not happen until after asking 3 times during the day. Also my personal towels were taken along with hotel towels despite it looking different. Doormen at lobby were super nice. So were the cleaners!
Disliked: Some staff were rude. 2 Front desk ladies of 2 separate occassions. Staff overall are unhelpful and come with many fake promises. For eg telephone in my room did not work. They said just try again as opposed to sending engineer up. So i had to order room service from front desk and when i did so i was made to take up the 1L glass water bottles (3x) upstairs myself. No one offered to take it up... what kind of room service is that?!Cleaners never cleaned only replenished toilet tissue, towels and some amenities like soap and body lotion. Bed sheets are never changed. My personal wash towel was taken - carelessness. Some staff didnt speak a word of English.