Superb

Liked: Everything was great, location was great, food was great, service was great.
Disliked: Room was very small, phone didn’t work in the room so when I had to call the desk or for room service I used my cell phone.

Good

Liked: Que pudimos hacer early check in y late checkout
Disliked: Era un poco antiguo

Bad

Liked: Nothing
Disliked: Everything

Great location but hotel needs...

Liked: Location for mid-town and central park is fantastic. Staff are friendly and professional and they made us feel welcome.
Disliked: Room and general decor was very very shabby. This hotel needs a facelift. There used to be a roof top bar which is now a restaurant which is a bit disappointing.

Over all good experience

Liked: The warm reception staff, always helpful. The concierge desk was super amazing and efficient. The restaurant staff especially the restaurant managers were awesome at service
Disliked: House keeping was a let down. Room not vacuumed properly at all. Glasses and cups not washed daily. Generally very basic house keeping. For a four star property one would expect better house keeping standards

Very good

Exceptional

Passable

Convenient because of location, but...

Liked: Mr. Sonam Chosgial, of the concierge desk was very helpful and went out of his way to help with expediting post that was going to arrive late and tips on attractions in the city. Very knowledgeable ad well as helpful. His efforts helped in deciding that we will not look at other hotels when choosing to return to NYC
Disliked: When the left lift broke, it could take quite long to use the other lift