Would recommend

Liked: Great location, walking distance to old Quebec city. Staff were friendly and easy to communicate with and quick to reply to messages. It was nice to have a car park at the property for an extra fee. Room on the top floor had a coffee pod machine, mini fridge, kettle. Kitchen downstairs had microwave, plates, and a fridge.Stairs to the top floor wasn't our favourite part but you are warned about it before booking your room. It wasn't too bad either.

Fantastic cozy boutique hotel in...

Liked: This is a darling boutique hotel in an excellent location in a gorgeous city. The hotel is right in the heart of Old Quebec. Everything was within walking distance and there were awesome restaurants and shopping just steps away. It was mostly very quiet, there was the occasional weekend reveler on the street who woke us up but that can be expected in a city. We stayed in room 24 on the 3rd floor, it was very clean and well appointed. The staff were super helpful and kind, you never see them but they are quick to answer questions via text whenever needed. And I had a ton of questions prior to arrival, I'm sure I tested their patience but they never showed it. We would definitely stay here again!
Disliked: We were in room 24 on the 3rd floor. I will say, the floors are VERY THIN. We were fortunate in that during the 4 nights we stayed, there was only someone in the room above us for the last night or 2, but we could hear every single foot step and...um..."celebration" (haha). It was very very warm in the room (we were there in late March so no AC yet) and the heat was cranked (no individual room temp control) - so we had to occasionally crack the window to get some air but it was fine. The bathroom was a bit on the smaller side and the whirlpool bath tub (which we were looking forward to) didn't work at all, but they gave us a 15% discount on our last night for that so that was nice at least. The room has a little TV with cable, but if you don't speak French (and I do try, but alas am not very good at it) you won't find much on there. We noticed a DVD player too, if we come back (and we definitely want to!) we will bring DVDs :) There was a Nespresso machine in the room which was great! I didn't see instructions on how to operate it for others, fortunately I have the same exact one so it wasn't a problem for me. Other things to note: as others have said the stairs are long and steep, if you have heavy bags or mobility issues book a lower floor. The railing leading up to the 3rd floor from the 2nd is loose at the top so be careful. The rooms don't have mini-fridges, which wasn't ideal since we were staying for several days but they do have a little kitchen in the basement with a communal fridge, microwave, and sink. They have 5 parking spaces in the back lot you can reserve for $25 CAD/night which was great, but do note there doesn't appear to be an entrance to the hotel from the parking lot so you have to haul your stuff around the building to the front (unless we missed something). All minor issues, we hope to be back sometime!

Very good

Superb

Liked: Very nice looking, well situated and affordable. Easy check-in/check-out.

Superb

Nice hotel, but felt impersonal...

Liked: Its style and furniture
Disliked: It felt very impersonal with no staff, our sonata had no plug we contacted the property via text. Which didn’t work and left a message via booking.com which was ignored, so subsequently couldn’t use this highlight. Was unable to enter the property one night along with another guest, fortunately their partner was inside and was able to help both us and her bf. Vending machine was out of order and lack of refreshments.

Lovely old hotel

Liked: Great location right in the middle of the old city. Really interesting old building with decor to match. A lot of period pieces throughout the lobby, halls and the rooms to really make it feel like an older experience. Quiet outside on the streets during the evening, but might be different during busier times of year
Disliked: Although not a big issue for us, there were alot of stairs to get up to the 4th floor. Including a spiral staircase with narrow steps. We loved the look and didn't have a issue but it's worth knowing.

Great location but I will...

Liked: Amazing location, historic building, comfortable bed
Disliked: Our room wasn't cleaned (we stayed 2 nights), AC/fan did not work, bathroom needs renovation, shower head cannot be hand held. Amenities: difficult to find milk for coffee, did not find ice, no drinking glasses in room, no employees on site except for one instance where I encountered one and she was unhappy I disturbed her.

Very good

Liked: Very comfy place, excellent location, parking on site, the room is big. The room that we got is really good for the price.
Disliked: Insects in the kitchen area crawling on the floor.The security aspect of the rooms: the password for each door is very easy to guess. But I won't say why for security reasons...