Enjoyed the location!

Liked: Very courteous staff and professional!
Disliked: Limited food availability after breakfast (which was wonderful!)

Exceptional

Exceptional accomodation and region.

Liked: Best accomodation on our two week holiday in Mexico. Perfect central location to Museum, Turibus and other key tourist sites of significance. Nice quite neighbourhood, friendly and inviting.
Disliked: Nothing to complain about.

Exceptional

Extremely Dis-satisfied with Hotel

Liked: I like Staff during Breakfast very much, they were very kind and respectful.Breakfast was very good but very less changes - Mostly same menu all the day.I like Staff while leaving and dropping our our bags at Hotel.We ordered food from Hotel and they customized it and they were very nice.
Disliked: During our check-in on November 26th, we encountered several issues:1. Missing amenities: There was no soap, shower cap in the bathroom, sleepers, or dishwashing liquid in the kitchen. Despite requesting these items, they were not provided for the entire day. This was particularly frustrating as we had just arrived after a long flight and wanted to freshen up promptly.2. Faulty electrical outlets: Many of the sockets for laptop charging were not functioning. Although the issue was eventually resolved after multiple complaints, it caused significant inconvenience.3. Inconsiderate cleaning staff: We were drying baby clothes in the balcony, ensuring privacy from the street below. However, the cleaning staff placed a note accusing us of "misuse of property" and threatening charges. This was highly inappropriate, especially considering we were traveling with a baby.4. Discourteous hotel manager: When I escalated the situation, the hotel manager, Beatriz Giron, was extremely rude and dismissive over the phone. She failed to acknowledge our concerns and even suggested we leave the room if we were dissatisfied. This unacceptable behavior will be reflected in my Google review.The hotel failed to provide login credentials for Wi-Fi access outside of the room, limiting our connectivity while on the property.While the hotel provides three water bottles daily, we frequently received only two. This recurring oversight forced me to purchase additional water, causing unnecessary inconvenience.Reception staff is aweful and very less corporative - Just watching videos and not ready to help if someone checked in the Property.I requested for additional 3 hours to checkout since I got stuck in Mexico traffic and They charged me for half day (12 hours) ChargesI believe these issues highlight a lack of attention to detail in room preparation and a significant deficiency in customer service from the hotel staff.

Superb

Liked: Readily available Spa amenities (sauna, steam room, jacuzzi) included in the price of the room.

Ok stay but expensive

Liked: Cleanness , spacious
Disliked: Too much money for the place

Exceptional

It’s was an amazing hotel

Liked: Everything
Disliked: Everything