Pleasant

This hotel is used being...

Liked: This hotel is providing temporary housing for refugees or people seeking asylum. The front desk personnel confessed this when I inquired about the large amounts of people coming in and out of this hotel. Every room was full and had families staying there for what I was told several months. The room was dirty, stuff was broken and the place is ran down. People were fighting in the parking area. The window latch in our room was broken. We only lasted one night and canceled our reservation. The breakfast is not a hot serve breakfast it is just packaged snacks. Unfortunately I do not recommend staying here.

Exceptional

Liked: Some of the cooking pans need to be replaced. They're warped, and so they burn your food. Other than that, my stay was great!

Great value for a big...

Liked: Requested a room with 3 beds, but only two of the three had bedding on them. I called the front desk for help and I was asked to come down stairs to pick up a bedding set rather than bringing it to my room.

Nice facilities, no work area...

Liked: The first night was great, I added an extra night and was told that everything was good to go. Then I was asked to come verify my information because they ran my card on file but forgot to update the room for an extra night. So o stopped by the front desk and gave the manager my credit card and she told me it was handled and everything looked good. I got a phone call during my business meeting that I needed to come pay for the room because my card did not process (I used the same card on file that I used for the first night). So I went to the front desk after our dinner and gave the very nice gentleman the credit card again and he said it went through. I requested a late checkout as I had some last minute work to wrap up. I was woken up the next morning by the smoke alarm a little before 8am. I evacuated the building and sat in my truck whileThe fire department put the fire out in one of the rooms. I decided to go grab a coffee and work in my truck because I wasn’t sure how long it would be before I could get back into my room. I get a call from the manager and she was very rude saying that I needed to come in and pay for the extra night. I explained that I went through this two times and she assured me it had been done but the room was not processed for the extra night. Then I was called and told I had to come back to pay because my card didn’t go through. I explained that I was not at the hotel as the fire alarm went off and that I would look for my credit card and give her the number. Again, she told me that I had to come pay. I explained nicely that I was not trying to get out of paying, that I had gone through this process several times and then was woken up by the fire alarm and had to leave and was working in my truck. I would need to find my card and I would come pay. She was very rude to me and made me feel as though I was trying to get a free night and not pay.

I got good rest

Disliked: Next to freeway

Good

Very good

Exceptional