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Lancaster Marriott At Penn Square eee - (888) 608-6346
Lancaster Marriott At Penn Square, 25 South Queen Street, Lancaster, PA -(888) 608-6346
Area: Lancaster West
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BOOK ONLINE OR CALL - (888) 608-6346
4.5
HOTEL RATING: 
VERY GOOD
4.5 out of 5 (705 Ratings)
< 0.1 miles from Lancaster centre
BOOK ONLINE OR CALL - (888) 608-6346
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Hotel Description
Lancaster Marriott at Penn Square has free bikes, shared lounge, a terrace and restaurant in Lancaster. This 3-star hotel offers an ATM and a business center. The property has room service, a 24-hour front desk and currency exchange for guests. An American breakfast is available each morning at the hotel. Popular points of interest near Lancaster Marriott at Penn Square include Fulton Theatre, Central Market and Lancaster County Convention Center. Lancaster Airport is 5.6 miles from the property.

Check-in time: 16:00   Check-out time: 12:00
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1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Garden
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Elevator
` Coffee shop
` Hair dryer
` Bathtub
` Coffee/tea maker
` Refrigerator
` Hiking
` Private check-in/check-out
` Wheelchair accessible
` On-site parking
` indoor pool
` vending machine
` telephone
` alarm clock
` kitchenware
` 24-hour security
` Accessible parking
` Concierge services
` Family Rooms
` Hair/Beauty Salon
` Massage services
` Off-Site parking
` Restaurant(s)
` Daily Housekeeping
` English
` Spanish
` Happy Hour
` Non-Smoking Rooms Available
` Parking Available
` Shops on site
` Electric vehicle charging station
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` Electronic room key
` Main entrance
` Audible alarm
` balcony/terrace
` Accessibility meeting spaces available
` Accessible entrance to swimming pool
` Accessible registration desk available
` Accessible rooms through interior corridor available
` Accessible rooms with 32-inch wide door opening available
` Accessible route to business center
` Accessible route to guest rooms
` Accessible route to the registration desk available
` Accessible vanities available
` ATM or cash withdraw on site
` Car rental available
` Closed-caption TV
` Currency exchange service
` Daily disinfection
` Deadbolt on doors available
` Facilities for disabled guests available
` Fitness center
` Flashing door knocker available
` Hearing accessible room and/or kit available
` Hot tub/Whirlpool
` Ironing amenities
` Laundry services
` Lever handles on door available
` Lowered deadbolt on doors available
` Lowered electrical outlets available
` Lowered night guard on doors available
` Lowered view port in doors available
` Luggage storage & lockers
` Mobility accessibility available
` Non-slip grab bar available
` Non-smoking property
` On-site accessible restaurants/lounges
` Safety chain and/or latch on doors available
` Self-closing doors available
` Self-operating lift to hotel swimming pools
` Separate shower/bathtub
` Accessible route to fitness center
` Spa services
` Spa/sauna
` Toiletries provided
` Tour services
` TTY/TDD compatibility available
` View port in door available
` Visual alarms
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Accessible toilet
` Cleaning products available
` Room service available
` Internet access (charges may apply)
` Accessible bathtub available
` Accessible shower available
` Wi-Fi available in public areas (charges may apply)
` Parking available (charges may apply)

Lancaster Marriott At Penn Square Guest Reviews

Overall Average Score: 
Very Good (4.5 out of 5)

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4

Very Good - 4.0 out of 5

Michael, Scranton, visiting Chameleon Club Mon, 5 August 2019

Awesome room. It showed a hot tub in our room but it wasn't. But I enjoy myself and my guests did also.

Liked: Food and bar drinks.
Disliked: Pool closed at 11 so my fiance didn't get to swim.

5

Exceptional - 5.0 out of 5

Karin, Marysville, visiting Chameleon Club Thu, 18 July 2013

Very nice, clean and close to all events.

5

Exceptional - 5.0 out of 5

Amanda Tue, 4 February 2025

Exceptional

Liked: We were upgraded to a nicer room when we got there.
Disliked: I had a hard time figuring out how to turn the water on in the shower and the water pressure wasn't very good.

4.5

Wonderful - 4.5 out of 5

Patricia Mon, 27 January 2025

Nice, clean, quiet, peaceful.

Liked: The overall of the hotel, nice clean, even with thousands of cheerleaders.
Disliked: There’s nothing I can say bad about this property. Plan to stay here next year for the cheer competition.

5

Exceptional - 5.0 out of 5

Vasiliy Wed, 8 January 2025

Exceptional

3.5

Good - 3.5 out of 5

Last Thu, 2 January 2025

May not be back.

Liked: Front desk reception excellent; professional hospitable, and informative. We were given an upgrade for a city view from the 17th floor giving us a bird's eye view of the New Years Eve fireworks. Hallways, elevators, rooms, and bathrooms were impeccable.
Disliked: Parking situation a little strange. Valets outside that don't valet. Hotel access from parking garage 2nd level but directional signage is poor. While there were no bellmen/women, there were enough luggage trolleys or bell carts. Staffing for the Plough and The Exchange gets the poorest rating. Rooms were not bussed and cleaned in a respectable amount of time. Guests entered to view dirty tables of dishes from multiple courses. Community tables in the Plough should have been split to accommodate more deuces as you'd expect on a holiday like NYE or Valentine's Day. Bartenders in both outlets couldn't/didn't work their entire bar but were forced, perhaps by habit or just plain lack of peripheral awareness of waiting customers seated at the bar, to wait on non-seated customers waiting in a line on the near (to the front entrance)side. This was the case for both Plough and Exchange. And wtf is with not being able to access the Exchange elevators from inside the hotel?? We had to run down the street white it was raining cats and dogs. No or not enough greeters at the Exchange podium. Guests of the elevators left standing and waiting for.....? Once again very dirty and obviously not bussed tables with no guests seated, staying not attended with no formidable floor plan or management. Podium was unattended at more than a few instances. Seated at the bar, we ordered a drink a looked at the food menu. Drinks were ok, served with no cocktail napkins. The pizza was underdone. No crisp brown bubbles in the crust, served with no utensil/napkins setups. This is all in the starkest of contrasts with a written review I left after my first visit to the Exchange only a year ago. This visit was my third. Later at the Plough, a saxophonist began his set standing on a dirty table at the front entrance. He then started to mill about the room while playing, which was a nice touch actually.

4

Very Good - 4.0 out of 5

Don Thu, 2 January 2025

Facility great. One female bartender...

Liked: The facility was beautiful.
Disliked: The main purpose was to have a nice dinner upon arrival. The restaurant closed at 930pm ON NEW YEARS EVE?! I could not get room service, or even a potato chip. I understand that it was Tuesday evening, but how can Marriott close the food at 930pm while the bar is active.

2.5

Fair - 2.5 out of 5

Toni Fri, 27 December 2024

Between the room, dinner, parking...

Liked: It was Christmas Day so the property was beautiful. The lights outside and decorations were perfect for the holiday.
Disliked: We had to pay for parking even though the garage is attached to the hotel which I think is disgraceful for a guest. The room was not as clean as I would have thought for a king suite. The floors were sticky, the bathroom wasn’t clean and the blanket and furniture had stains on them. We also paid an additional $40 for a breakfast buffet that was by far the worst food and experience I have ever had. The staff was rude and the food was ice cold and old.

5

Exceptional - 5.0 out of 5

Michael Wed, 25 December 2024

Top notch

Liked: Fancy, and great for a conference

5

Exceptional - 5.0 out of 5

Mark Thu, 19 December 2024

Exceptional

Liked: Best location , great amenities, beautiful hotel

0.5

Poor - 0.5 out of 5

Gray Tue, 10 December 2024

Sleepless night due to bugs...

Disliked: Insects in my room , reported 2 hours after check in on my way out the door to a Wedding. Brought 3 bugs in a plastic bag to the desk upon checkout in the morning ... was offered an unsolicited full refund . The next day called to follow up and was told nobody offered me Anything ( not even a cup of coffee) and called me a liar . But admitted they knew there was an Insect issue in that room. I will never stay in a Marriott Hotel in the future

5

Exceptional - 5.0 out of 5

Francis Wed, 4 December 2024

Exceptional

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Lancaster Marriott At Penn Square 25 South Queen Street, Lancaster, PA