Superb

Good and bad points

Liked: The location of the property is lovely. The inside was decorated nicely for Christmas. Room was comfortable. Staff were friendly and very helpful.
Disliked: The walk from the car park to reception is not very well lit. Unfortunately, this resulted in a minor fall for my husband. Hotel staff saw the fall and went to assist. Need more lighting and perhaps repositioning of plant pots. In addition, whilst room was comfy and warm, and the bed really comfortable, housekeeping could do with removing cobwebs above the bed on the ceiling. Not something I would expect from an establishment such as this one.

Mediocre

Liked: The grounds
Disliked: Not up to standard for the price. Restaurant very overpriced

This place is a jewel...

Liked: Everything.
Disliked: Nothing.

Exceptional

Very good

Just perfection - can’t fault...

Liked: Everything about the hotel is perfection - from the actual building / interior to the incredibly friendly and helpful staff, and the locally produced food and drinks. Staff went above and beyond - this kind of customer service isn’t easy to find nowadays, but Lainston have it in abundance! Truly magical place. For dinner we dined at the Wellhouse. I have dined at a lot of nice restaurants in my life, but the food and dining experience here was truly next level. Absolutely stunning food - all fresh and using local produce - and with a chef (Charlie) who is a genius and clearly has an incredible passion for cooking. So, so impressive - we had the most perfect evening. The staff at Wellhouse (Megan, George, Olivia & Josyan) really made the experience and could not have been more friendly and helpful - they all deserve a lot of credit.
Disliked: N/A

Superb

Liked: Staff excellent. Beautiful grounds and house.

We booked it for our...