Lady Luck Casino Black Hawk Guest Reviews
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0.4 miles from Black Hawk centre |
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Krystal Fri, 14 March 2025
Poor
Liked: Free parking and comfortable beds
Disliked: I had 2 rooms so this is my second review. It was extremely hot, and they ran out of fans, so we were miserable. We get shocked everywhere. The check in desk was never manned, so we had to walk a very far way every time that we needed something. The room keys kept getting deactivated. It was just very aggravating
Krystal Fri, 14 March 2025
Disappointing
Liked: I liked that it was close to other casinos and the parking was free. The bed was very comfortable.
Disliked: It was so hot in the casinos and the rooms. The air conditioning wasn't working in my room, so they had to bring me a fan. We constantly got shocked, trying to unlock our door and when using the elevators. I called right after I checked out because I forgot my pillow. They said they didn't find it so I'm not happy because it was my expensive, comfortable pillow that helps my neck because of my neck Injury. There was a resort fee and I'm not understanding why because it was old, not comfortable and not one of the big casinos.
Roy Tue, 11 March 2025
Superb
Liked: The fun. The weather and the staff were great đź‘Ť
Adrian Tue, 11 March 2025
Perfecto
Liked: Front desk lady so nice.
Disliked: Nice and clean
Mead Mon, 10 March 2025
Passable
Liked: The staff was amazing! Frank was our host and definitely made the stay!
Disliked: Faculties were overall very dusty and dirty. There were food crumbs all threw the hotel hall floors leading to the rooms. The walls in the room were absolutely disgusting. With dust lining the walls of the room. I'm pretty disappointed considering the amount paid.
Galitz Mon, 10 March 2025
Elevator problems
Liked: The mountains
Disliked: The key to our room didn't work to get the elevator to our room on the 9th floor, the rooms were loud, and our room was hot even with the thermostat on cool and high
Yessie Sat, 8 March 2025
Pleasant
Liked: Rooms were clean and very comfortable.
Disliked: At the check-in, the guy was not very friendly and seemed upset. The elevator was not working.
Conni Fri, 7 March 2025
not a resort but a...
Liked: the front desk person was very helpful
Disliked: noise in the hallway at night and stupid resort fee!!
Gonzalez Fri, 7 March 2025
Good
Liked: Spacious slots.
Disliked: Tables were tight. Signs leading the way to parking and play.
Joseph Thu, 6 March 2025
Poor
Liked: The front desk staff were friendly and courteous
Disliked: I recently stayed at the Lady Luck Hotel, and unfortunately, my experience was far from satisfactory. The air conditioning in my room was barely functional, making it difficult to get a good night's sleep. To make matters worse, the bed was extremely uncomfortable, feeling worn out and lumpy.On top of that, the coffee machine in the room was broken, which was disappointing as I rely on my morning coffee. When I brought these issues to the staff’s attention, there was little effort to resolve them.For the price and expectations of a comfortable stay, this hotel fell short. I wouldn’t recommend it unless they seriously improve their maintenance and guest experience.