Very good

Exceptional

Charming tranquility with impeccable service

Liked: Everything about this property reflected impeccable and dedicated staff. The manager Blas went way beyond his call of duty to make sure our group was comfortable and accommodated, and was of great assistance to me. My toilet was running slowly - and someone was sent straight away to remedy the situation. Impeccable service also included calling a store in Guadalajara and helping me procure an item I needed for my tour, which was delivered to the hotel by taxi, saving me hours of time on a very busy day. Blas also connected us with Luis Cruz, an Incredible and celebrated ceramic artist who has a dynamic studio in nearby Tonala. My colleague and I were delighted to meet Señor Cruz the day before our group arrived before taking them to the studio, and this was only possible due to such attention on behalf of the hotel manager. For the rooms, we had comfortable beds, soft sheets, excellent hot water and water pressure in the shower, and requests, such as extra towels, were delivered immediately. Before we departed, we wanted to offer our guests a lecture, and Blas made the presentation space available to us, so we could offer our guests an introduction. This was all done spontaneously and with unmatched professionalism and smiles. This hotel provided better service and comfort than any I have ever stayed in, and I cannot wait to return. All of my tour guests are still raving about it many days later! Bravo to Blas and his team!
Disliked: Having to leave

Exceptional

Liked: Loved the hotel and its grounds. Staff where super helpful from the front desk giving us maps and walking your to the great bartender

Exceptional

Liked: Very charming hotel with a pool 10 mn walking distance from the center.

Disappointing since we have liked...

Liked: The staff were very helpful and friendly. The breakfasts were fantastic!!!
Disliked: We didn't have hot water in our room, so we were given access to a room across the street to use to have a shower, which was really inconvenient. The hotel did give us 15% refund as compensation. Wifi didn't work most of the time. The road got closed and they had to move our car to the construction compound where it got locked in. When we tried to get our car out, they had no access to the key to open the door to the parking compound. Because of this we ended up canceling our drive/visit to Tequila.

Superb

Best time in this hidden...

Liked: Vibrant, colorful ambience with lots of beautiful plants and fountains. Situated just 10 minutes from downtown Tlaquepaque. Wonderful, friendly staff. Nico went above and beyond for us!! Highly recommend the hotel and definitely would book again.

The perfect place in every...

Liked: Beautiful very lovely place