La Quinta Inn & Suites by Wyndham Tucson Reid Park, Tucson

Pleasant

Disliked: The hotel needs updating badly.

inattentive, disjointed front desk where...

Liked: Rooms were spacious
Disliked: Disjointed, discombobulated front desk. I booked a room and changed the number of dates from 2 to 1 and then back to 2 nights. This is the limit of what I accept blame for. Perhaps I was asking for trouble by changing my mind so much. But this doesn't excuse them from not keeping track. When I arrived they checked me in and I thought everything was ok. The next morning I reminded them I wanted room service (you have to request it). They were confused and said they only had me for 1 night. I showed them the reservation. She looked through her system and saw her error, I don't know what she saw but she said she "fixed" it by changing it to 2 nights. Weeks later I notice on my bank statement that I was charged a fee for one night. I tried calling them to sort this out but they kept insisting it was my bank's fault and to call my bank and that there was nothing they could do for me. I tried explaining the multiple changes of the number of nights to them but they were confused/unwilling to listen and just kept telling me to call my credit card. My credit card does an automatic dispute and NOW suddenly La Quinta wants to get involved...they send a flurry of receipts that just say they charged me for a no-show (even though I was clearly there) and no real proof of anything and denied the dispute. So now I've paid for my 2 nights AND an additional charge for a clerical mistake on their end that they didn't want to bother talking to me about.Another sign of an incompetent, non-existent front desk -- breakfast on the second day was missing many key items so I went to the front desk to ask if they can contact whoever stocks the breakfast table. Some guy is there telling me he's not really a front desk person, he's just watching the desk and that there's nothing he can do but hope that the breakfast person appears.