this place is a rip...

Liked: Breakfast was great, place was clean and the beds were comfortable.
Disliked: I booked my stay through booking.com.my original booking was from March 3rd through the 8th.on the 6th of March my friend became ill and we had to check out early. I contacted the front desk and the clerk told me that I needed to contact Booking.com.I contacted booking .com and they said they would contact the property.I talked to the front desk again and she informed me that she was not authorized to make the change and it would have to be done by an assistant manager. I was contacted by booking.com on Saturday the 8th informing me that they had not heard back from the hotel.I called the hotel and was told that the supervisor had not approved it yet.I called back again on March 11th and spoke to someone at the front desk and that person told me that she was not authorized to make the call and she would look into it.I still have not been reimbursed for the two days.

Exceptional

Exceptional

Comfortable

Liked: Sweet, kind, and helpful staff, they can be reached by text

Good

Exceptional

Exceptional

Exceptional

Liked: Breakfast is always good when I stay there. Lauren at the front desk is very attentive and personal. She is very service oriented.

Good