I booked this hotel because we bought tickets to a concert and saw it had the best reviews but I had the worst experience. Well, when we checked in there were two ladies checking me in at the same time which was weird. I thought it should've just been one person. Well we got to our room and we were getting ready to go to the concert and I had my boyfriend and my daughter stay there in the room while we went to the concert. I got a call from my boyfriend saying the they were going to call the cops cause they didn't know who he was so I had to leave the concert just so I could figure out what was going on. What made me even more mad is that I got the call as soon as the concert was about to start. Well I got to the hotel and came to find out that they gave me someone else's room. I literally spent so much money on the concert tickets just so I couldn't go see them. They literally made my boyfriend wake up my daughter because of their mistake and this literally happened at around 11p.m. They didn't even offer us a discount or our money back for a least one room because I had booked two rooms. This was the worst experience. Why get the cops involved when it was their mistake. They should next time have one person checking people in instead of two because that's how this mistake happened. Will never book a room here ever again and don't recommend for anyone else too.

Liked: Nothing.
Disliked: Everything.

thanks

Liked: friendy
Disliked: all was good

Overall, was good

Liked: Comfortable and friendly staff
Disliked: Outlets in room were not working and spa bathe comfortable but vibrating holes not working

Exceptional

Liked: Great
Disliked: Nothing

Beautiful property!! Pristine clean.

Liked: We loved everything about this hotel. The closeness to the Alamodome was a plus because we went to a concert there and were able to walk there and back as the traffic during those concerts is horrible. We avoided all of that.
Disliked: N/A

Very good

Superb

Liked: Clean
Disliked: I think the only downfall was that the pool didn't open till 12pm and if your staying for a night it's pretty useless as you check out at 11am...

Great location near King William

Liked: Rooms were spacious
Disliked: Weird smells, but not a deal breaker

Good

Very good