I booked this hotel because we bought tickets to a concert and saw it had the best reviews but I had the worst experience. Well, when we checked in there were two ladies checking me in at the same time which was weird. I thought it should've just been one person. Well we got to our room and we were getting ready to go to the concert and I had my boyfriend and my daughter stay there in the room while we went to the concert. I got a call from my boyfriend saying the they were going to call the cops cause they didn't know who he was so I had to leave the concert just so I could figure out what was going on. What made me even more mad is that I got the call as soon as the concert was about to start. Well I got to the hotel and came to find out that they gave me someone else's room. I literally spent so much money on the concert tickets just so I couldn't go see them. They literally made my boyfriend wake up my daughter because of their mistake and this literally happened at around 11p.m. They didn't even offer us a discount or our money back for a least one room because I had booked two rooms. This was the worst experience. Why get the cops involved when it was their mistake. They should next time have one person checking people in instead of two because that's how this mistake happened. Will never book a room here ever again and don't recommend for anyone else too.

Liked: Nothing.
Disliked: Everything.

Very good

Superb

very good

Liked: it was comfy
Disliked: there was no hand soap in the bathroom

Room issues and no follow...

Disliked: I paid for a king room for two nights and specifically indicated that i did not want a room that allowed dogs. I was given two double beds, the room reeked of wet dog and the room was dirty (brown stuff on the back of the toilet, leftover food in the fridge, sticky floor, hair in sheets). I went to the front desk to escalate my concerns and was told that a manager was not available and I should check back the next day as there was nothing that could be done that evening. The next day I went to front desk and expressed my dissatisfaction. I was asked to leave my number and the manager would contact me. The manager NEVER called. Additionally, I sent an email with my concerns and also did NOT receive a response. It is strange to me that there was no escalation path for the staff to resolve concerns . The only saving grace was the young man who assisted us on the second night. Very frustrating experience and unprofessional. I will never stay at another LaQuinta. I would like a refund!

Exceptional

Liked: clean room (place overall), awesome breakfast and well-kept facilities. Location is really good, close to heb and riverwalk.
Disliked: bed, chair, couch are a bit hard/tough but for an overnight stay, I can look past through that.

Superb

Liked: Clean and let us bring the dogs for a fee! Parking
Disliked: I got what I expected.

Exceptional

Liked: The bed was really comfortable

Excellent! Very clean, comfortable beds,...

Liked: Very clean and room was bigger than we expected
Disliked: Coffee in room wasn’t very good

Overall great stay I appreciate...

Liked: Really clean property.
Disliked: I booked and paid for a suite but only got a standard room. Also AC went off at 4 in the morning.