Pills and wrappers on the...

Liked: Location
Disliked: After pulling out the sofa, for our daughters to sleep on we noticed two wrappers that looked like condom wrappers and a pill on the floor. We got the wrappers out and they were blue chew erectile dysfunctional pills. The drug was for bipolar schizophrenia. Not cool! So, we took pictures and went down to the front desk to let them know what we found and our concerns because we have kids. All the front desk said was "do you want us to clean it?" Also, the constant slamming of the doors and loud music passed midnight was unacceptable!!! The door slamming was from both guests and housekeeping. Sleeper sofa bed was horrible. Kids a lept on the couch and in our bed.

Superb

Great location, great customer service

Liked: Location is excellent, near almost everything in walkable distance or just 5-6min driving if you aren't a good walker, customer service, front desk ladies are really good at what they do, they are focused on helping and will give you information about anything related to the attractions in the area, decoration for the season, it feels homey overall. The indoor pool is a plus, as well as the fireplaces.
Disliked: Room was way too small to be a king room, furniture and facilities in the room should be upgraded, elevator needs to be upgraded as well and should be bigger. They still have the doors between rooms, and they can be open so they are not completely sealed, this should be eliminated.

Exceptional

Exceptional

Liked: Kindness
Disliked: With

Hotel was basic. Staff was...

Liked: The pool was open 24 hours. The staff was polite.
Disliked: The hot tub didn't have enough jets nor did it have enough water in it. The staff also walked in while kids were playing in the hot tub. They cannon balled right in front of the staff and they did nothing. I waited for about 45 min for the kids to get out of the hot tub so I could use it, but they never got out. I left after the 45 min. It was around 1030 pm and kids were still jumping in it like it was a pool. The hot tub in the room was terribly small and didn't have enough jets. I couldn't even stretch all the way out, that is how small it was. I'm 6'2 for measure. I've never ever had an issue with hotels' hot tub being too small. Also the hot tub could use some caulk around the perimeter of it.. It had very large cracks in it... The bed was ok. My gf liked it. I didnt. Also the fireplace was in such a weird location. For a romantic setting it should have been in the bedroom. The couch was too scratchy and uncomfortable to even sit in the living room.

Exceptional

Liked: Location, cleanliness, good staff
Disliked: Slow elevator

We will be back!

Liked: This was our 2nd stay here and we absolutely loved it, again! The staff is exceptional from the front desk, to maintenance team to the ladies serving breakfast. Love the lobby with fresh coffee and water all day long. Fresh towels in the pool area. There was no detail left untouched by this team!
Disliked: A little variety in the meat options for breakfast. On our previous stay the meat switched from sausage one day to chicken patties the next and maybe even bacon one day. This last stay is was sausage and links all 3 mornings. Food was still good but my boys were hoping for the chicken one day.

Superb