La Quinta Inn & Suites by Wyndham Phoenix North, Phoenix

Pleasant

The staff was courteous and...

Disliked: Furniture was old and mismatched. There is no elevator, and the outside stairs were worn and did not have safe handrails.

Exceptional

Worst hotel I have ever...

Liked: The hotel was in the worst neighborhood. Was with my son and we didn’t feel safe. Ended up going to the room and the bed wasn’t made, ants on the bed, paper on the floor and the toilet not cleaned. We lasted 10 seconds and got out of there. I went to the front desk and told her I’m leaving. She said you guys will give me my money back. I want it asap.
Disliked: Bad neighborhood, not cleaned. My son felt very unsafe

Bad experience don’t recommend

Liked: Nothing
Disliked: They we’re disrespectful and open my room at 3 am saying I didn’t pay when I clearly did so unprofessional worst experience ever I will never be getting this hotel again horrible customer service and they don’t communicate properly

Overall, I would not chose...

Disliked: The bed was too soft, the room had some challenges - the bathtub needed to be refinished as it had a lot of chips. The base of the bathroom door looked to be chipped away. The blow dryer did not work. The closet door was split at the top. The door handle to enter the room took a few trys to enter each time. (I took photos as it was a surprise that the room had these challenges). While I understand that this is Arizona and the landscaping should be native plants, the area in front of our room before you reached the parking lot, had quite a bit of pet/animal feces. We skipped the breakfast as there was not much we would have enjoyed and even less of an offering on the second morning. The staff did not seem to have solutions when my daughter went to the front desk for assistance. (My reservation was for two rooms for two nights).

Home repair

Liked: Everything it was clean and quiet
Disliked: Nothing really