La Quinta Inn & Suites by Wyndham Huntsville Research Park Guest Reviews
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4.5 miles from Huntsville centre |
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Kristen, Conway, visiting Orion Amphitheater Wed, 30 August 2023
Upon check-in everything seemed okay. We dropped our stuff in the room and hit a restaurant and the REI sports store before we went back to change for our concert. After we returned to the LaQuinta, well after midnight, we discovered that our beds did not have any blankets! They were simply made up with sheets. When I looked in the usual places where linens are kept (closet and drawers) I discovered that not only were we out of luck without any blankets, but we found the previous guest's dirty laundry in the chest-of-drawers! I called to the front desk to request blankets and to report my findings. Once I got down there, the front desk staff greeted me with, "Ma'am, those were not my clothes." I was not amused. The staff repeated the line to me, ad nauseam, as if trying to get me to laugh at "the shituation." I didn't need humor, I needed the staff to be a little apologetic and professional. Additionally, the housekeeping seems to be historically under-managed, as the corners of the bathroom floor are absolutely caked with dirt, dust, and debris. As I sat upon the commode and pondered how I would go about cleaning it, I came up with a game plan that included a metal putty knife, toothbrush, and toothpicks. There was that much gunk caked in the corners. It was gross. There were children's stickers stuck on the desk. Those rooms are not properly attended to. I did not feel safe at that location. There was a gentleman who popped up like "Where's Waldo" each and every time I came out of my room. . . there he was, every place I was. Wherever I was, he tried to speak to me. I am not a shrinking violet who is scared of people and I fully speak to strangers, but this gentleman was different. He followed me everywhere, as if by magic. I did tell the staff when they had to deliver a blanket to me. The staff did do the right thing and call me from the front desk for a complete description of what had happened once they returned to the front desk. I have worked the night audit job at a crumby motel before and never encountered such shenanigans as I had at the Huntstville, AL LaQuinta. I will never take my chances there again. DO BETTER. Signed- Young Gen Xer who wanted to save a bit of money
Liked: It was close to the Orion venue. That's it.
Disliked: Housekeeping. Harassment. Quality of service.
William, Fort Payne, visiting Orion Amphitheater Mon, 28 August 2023
Quiet, clean rooms with a Dennys out front. Very affordable.
Disliked: None really. Exterior was a little shabby but that's not a big deal.
Melissa, Huntsville, visiting Orion Amphitheater Mon, 31 July 2023
It's by far one of the worst hotel/motels I've ever stayed in. Highly do NOT recommend this place. The smell is disgusting. The pool is covered in cat urine. Staff is unfriendly. The place is gross!
Liked: Not one thing was good about this hotel.
Disliked: My key didn't work twice. It's an outside hotel in a bad part of town. Pool was closed. Outside smelled like cat urine. Staff was rude when I had to go in at midnight asking to rekey my key, for the SECOND time.
Daniel Fri, 15 November 2024
Very good
Neisha Wed, 13 November 2024
Best stay EVER
Liked: The room was super clean and the staff members were very helpful and friendly I couldn't have asked for a better stay, and I will definitely be coming back
Vanessa Mon, 11 November 2024
Would not go back and...
Liked: The bed was comfortable
Disliked: I left the room between 730 and 8 o’clock and a staff member came inside of my room while my personal belongings was out and left air freshener in the room while I was gone spoke to management and all they could offer was an apology
Samantha Mon, 11 November 2024
Staff friendly, location bad, needs...
Liked: Check in Service was a short and kind exchange. The booking was also easy to achieve
Disliked: The wash cloths were dirty, the walls in the bath room had something splattered on them. The TV didn’t work. There was another guest talking right outside our door for a long time which was unfortunate.
Carson Sun, 10 November 2024
Exceptional
Thomas Sun, 10 November 2024
Exceptional
Dennis Fri, 8 November 2024
Some very good, mostly poor
Liked: The staff was great and the bathroom in our room was brand new. The bed was comfortable, and we slept well. The noise level was low and the location was good for us.
Disliked: The property was under renovation so the reception desk and breakfast area was a converted motel room. We did not have breakfast there because we had to leave early, but by the looks of things we wouldn't have eaten there anyway. Our room did not have carpet. The floor was sticky and the room smelled really bad.
Shere Mon, 4 November 2024
Passable
Liked: I Asked for clean towels and they never did replace them
Disliked: How they didn't honor my reservations and I paid more than I had planned out
John Mon, 4 November 2024
Barely met our standards!
Liked: Room was updated.
Disliked: Construction! Breakfast minimal! Exterior rundown and not clean!
Chiquita Mon, 4 November 2024
Exceptional