Very nice.

Liked: Clean and quiet. Good shuttle to airport.
Disliked: Bathroom lights were too dim. Couldn’t see well to do makeup.

Superb

Good

Exceptional

Superb

Liked: Northern lights0

Exceptional

Acceptable stay for Fairbanks!

Liked: The bathroom appears to have been remodeled with new tiles, shower certain and plush towels. 24/7 front desk coverage and coffee, tea, water. Free Breakfast. Free airport shuttle.
Disliked: The box spring cover had a big tear and carpet appears to be old. Furniture is old. Breakfast was a hard stop at 10am and some food was out like yogurt.

Good

No customer service offered

Liked: Location- It was fairly clean and not worn out
Disliked: I requested bedding for the sofa as we have 3 children and purchased the family room. I was told they would bring them up, but on my return to the hotel in the evening, they were not there and when I called to see where they were, I was told I would need to come down to the desk to pick them up ourselves. There was no cold water for the first 2 days I was there so no one could take showers. When I asked for assistance, I was told there was no maintenance on staff at that time so nothing could be done yet. When I called to ask about customer service, she finally did send someone who looked at the situation and he stated as I already knew that the cold was turned on and he needed to get a key to access the room. Apparently, it was fixed by the time I returned late at night as the water temperature worked so on my final 3 day morning, we were finally able to shower. Also at breakfast on our checkout morning, there was no meat or eggs. I was informed when I asked was some coming out shortly, it would be about 15 minutes so I left with only a very minimal breakfast as I needed protein as I was diabetic. The only items available were high carbs and sugars, of which I couldn't eat. Customer service was terrible and I even as I go through Fairbanks quite often, I will not stay at this facility.