Bad Front officer ruins the...

Liked: Big name hotel with many rooms
Disliked: The lady at front office ruined our nights as she argued about the wifi which was connected but no data at our cell phones . My wife went down to reception purposely to ask for help to get data so that we can get access to our WhatsApp etc. The African American lady on duty that night was not cooperative, but blame us for she used the same wifi without problem instead of asking technician to fix the internet

quick stay and nice staff,...

Liked: the staff was kind, and the breakfast was good. They responded quickly to a phone call for a request for new blankets.
Disliked: the room smelled like they just washed the carpets after weeks of pet pee had stained the carpets (so it smelled like mold and wet dog). The air was a bit stuffy and not refreshing because of that and me and my daughter have allergies and asthma. The room looked like no one had actually cleaned it in months as there was thick dust on everything, dried dead bugs, even on the toiletry and coffee maker. The towels had some hairs on it and dust. and the blankets had stains and black scuff marks on them everywhere (I took images). I called the ask for new comforters and cases however when i removed the top layer of the blanket it got worse, and even the replaced blankets( when the duvet expose the insert) there were food residue and what not even on those. It was so late that me and my daughter just got the throw blankets we had on the car to lay under us and slept with no blankets or pillows.

Very poor

Liked: Just the location
Disliked: Lack of cleaning, until I complained bitterlyPoor breakfast service or no service even during alloted time.I communicated with management via email up until now still no response

Felt set up

Liked: Nothing
Disliked: Girl that checked me in did not like me and put me in the wrong room she put me where all the residents were staying. And when I checked out it was a new girl at the front and she said I got checked into a wrong room it was a scary experience I had to leave early

Disappointing

Bad

Liked: Nothing rude staff
Disliked: Everything

Wouldn’t recommend to anyone and...

Liked: Nothing my room had bed bugs I didn’t get the room I reserved 1month in advance after the room had bed bugs I was put into a smaller room where I co tinier to be bit I couldn’t change motels because it was a budgeted trip or I would have left
Disliked: Everything my room had bed bugs they still haven’t resolved and don’t want to give me a refund I had and still have bites from the bed bugs the staff was rude and not very helpful even with the inconvenience

Exceptional

Poor

Liked: Cleaner rooms, breakfast with plates and utensils actually available, protein at the breakfast