At check in we were told a charge of an additional $150 would be put on our credit card for a deposit and would be returned after our visit. If I’m already paying for my room and my credit card is on file, why is that charge going through BEFORE any billable issues? If that was in the booking information it has to have been in the tiniest fine print possible. We were also not told that the breakfast provided needed the ticket given at check in that had our room and wifi information on it in exchange for the meal. We ended up leaving the hotel to find a meal elsewhere.

Liked: Proximity to the event we were in town for.
Disliked: Front desk communication.

Liked: The service.
Disliked: Only the heating system wasn't good. It was very loud.

Staff members were welcoming, friendly, cheery and professional. Room was immaculate. Night was quiet. Water was hot. Enjoyed our brief stay!

Liked: Great, friendly staff and wonderful rooms! We loved everything about our stay and will definitely stay again.
Disliked: None.

It was good for what...

Liked: Convenient location
Disliked: Breakfast…same thing both days…

Superb

Superb

Very good

bad

Liked: the hotel is a very good location
Disliked: double charging me, after my stay, the gentleman at the reception says that i did not pay, i ask him how did i enter the hotel minus pay, he could not answer, this was very annoying, i try to show all my statement, my card but the guy was just adamant, this was annoying.

great choice for downtown chicago

Liked: excellent spacious room. the lighting was very good. the bathroom is spacious. the office chair equipped is a plus.
Disliked: I wish there were more choices at the breakfast. But overall the availability of warm served breakfast was great.

Exceptional

The stay at this property...

Liked: My family had a terrible experience staying at the property, there was a very disturbing event in the middle of the night in the hotel and ever since my child is under trauma and till date is unable to sleep in peace. I tried understanding the incident from hotel but they aren't reluctant to share the details. I requested for a night refund which I was promised a instant refund and later the hotel has deferred on promise
Disliked: lack of transparency which would have help me counsel my child and second is the differing on commitment for refund that was sent via mail as confirmation

Clean basic room, with helpful...

Liked: Staff was friendly and helpful, from check in to breakfast.
Disliked: Breakfast options could of been a little better. I didn't like having to pay to hold our bags for an hour when we had already stayed 3 days, felt like it as a bit of money grab.