San Juan Visit!

Liked: The location and service was very good!
Disliked: I could not sleep well at night due to the AC not cooling enough.

For the issues mentioned it...

Disliked: Remodelation busy Really low temperature in lobby no place to stay when it was raining due to the low temperature La k of activities compared to sane category hotel like Fairmont in isla verde

Disappointing

Disliked: there was construction going on, on the floor above or room form 8am to 6pm on on two days. it was heavy demo work. there where endless hidden fees upon check out that increased daily cost of hotel by $160-$180 & enormous costs for room service etc., $150 for a 1 meal & a soft drinks.

Very relaxing , clean and...

Liked: Very clean and staff was very attentive and professional.

Bad

Disliked: One of the most uncomfortable stays in are whole trip in Puerto Rico. First off.. it's not a 4 star hotel. I stay at old San Juan hotel for 4 nights before and there is such a gulf between the two hotels yet they're both rate 4 star. We were woken up to here a builder drilling holes into the walls at 8.30am.. rang front desk and the person could barley speak English to us. Front deak apparently saus that the construction/renovation updates were noted on the website. It says nothing about eaxcat times or dates or that youll be woken up every morning on your vacation from 8am to 5pm. Complete joke! The pictures of the hotel are false advertising at its finest.. once your inside the hotel you quickly realize that it's a bit of scam. The ammenties like the pool are much smaller than what the website depicts. The elevators take an age and sound like they'll stop any minute. The entire hotel is grimy and is in dire need of a major face-lift. It took us 60 minutes to get serve for breakfast in restaurant.. it's just not a 4 star hotel right now.. maybe it was but don't trick people into paying prices for something that isn't near worth the value of the rates you charge.

Very good

It was a great experience

Disappointing

Liked: It's markets itself as an upscale hotel, and it is 100% not that. Stayed in the Fairmont for the first half of the trip and its head over heels better than la concha.. don't be fooled by the photos. This place needs a big face lift!
Disliked: Architecturaly it's such a waste of space.. your bath will be bigger than the pool and you'll find more people in it. Winder than windy arbor.

Exceptional