Koncept Hotel Josefine, Cologne

Positives and negatives

Liked: The room was clean, comfortable, modern and warm. Tv and hairdryer included. Spotless crisp white bedding and towels. Everything we needed and wanted for a room for a short stay but as there is no wardrobe for hanging clothes for longer periods you may struggle..Perhaps hard to describe it as a hotel. More like lovely rooms in a conference centre. Nice industrial feel.Would I stay again.Yes Because I liked the room .No because of the distance to the city centre for the cathedral and christmas markets . The reason for my visit.
Disliked: The checkin procedure.It can only be done on A smartphone . Check in online to access a page of electronic keys. Which you swipe to open the front door of the building and make your way up to the third floor. There you will need to scan a QR code and it opens a page to where you add your name and booking number not the confirmation number as i kept doing.. Only then do you get your room number. And another key added to your phone. Swipe to open the third floor door and go to the room.Just to much hassle and with 6% battery life I had to make a phone call to get assistance .The location was OK ,clean and safe and restaurants were available in the area. but the distance from the centre was just to far to walk (45 minutes). We took a Bolt car there and back 9-15 euros. I believe a tram stop is about a 10 minutes walk from the complex. Lack of clothing storage space may be an issue as no wardrobe only 2 coat hangers.

Enough for short stays, helpful...

Liked: Location, and support
Disliked: Entrance process, door opening, self check in was difficult at first

Pleasant

Disliked: I will never stay here again simply because the check in process was broken. We called the number in advance of getting to Koln and someone answered and was happy let us drop our bags. However when we returned with my 3 year old at 1915, I realized that we had no way to check in because we never received an email with a registration code. We had to wait outside in the cold and darkness as our calls went unanswered and the QR code/pin pad did not accept our info. Thankfully someone left the building, so we could get inside with my child. We were then stuck outside the hotel door and still had none of our calls answered. Again luckily, someone left the hotel so we could get my kid into the bathroom before the worst thing happened. After about 40 minutes of calling someone finally answered the phone and SMS'd me codes for the app, but they were not formatted correctly and we had to figure this out on our own (removing a comma and spaces). I now see lots of other people have mentioned the check in process being an issue. I will never stay here or another hotel without staff again. The room itself was really nice but I would advise anyone looking at here to avoid this hotel. I didn't even leave our room until check out because I didn't want to risk being locked out with literally no one onsite to help. Speaking of check out, we scoured the website, reservation and listing for instructions before leaving but there were none. I messaged the property again and was told it's automatic. Maybe that should be listed somewhere instead of wasting even more of our time? Avoid.

Nice room, a bit of...

Liked: Spacious room, modern design, nice shower etc
Disliked: The check-in process was quite bad, we were supposed to get a message with our check in details but never got anything. Luckily the person on the phone was nice and helpful and managed to help us get in after a little bit of trouble.The thing that switches between water coming from above and from the shower-head was broken